Customer Service Sales

STEVE GALAXIDAS

** ******* *****

Toronto, Ontario M3A – 1X7

(416) 449 - 8150

**********@*******.***

HIGHLIGHT OF ACHIEVEMENTS / SKILLSOver 15 years in fast paced professional environments – administrative / office support, accounting / bookkeeping (A/P, A/R, Collections), payroll, government remittances, inter-company transactions, inventory, reconciliations, administrative manual preparation, along with extensive walk-in, written, email / telephone customer service related communications functions Financial software support, manufacturing / fabricating, distribution, environments involvedExpert in setting priorities, project delivery, contract (PO) development / implementation, reconciliations. vendor / partner / sub-contractor management, schedulingExperience in corporate reporting with strong analytical, problem solving skills, detail orientedCustomer service oriented, with strong communications, interpersonal skills, with demonstrated on-going effective interactions with external and internal clients – able to work across several functional areasAdvanced PC skills including MS Excel, Powerpoint, Word, Project, working knowledge of A/R, A/P, financials, computerized modules (Quickbooks, Simply Accounting) and in-depth knowledge of Internet based research Diligent worker, pro-active, both independently and in a team setting, along with numerical aptitude

EMPLOYMENT HISTORY

>Accounting / Office Adm., Octapixx Inc., Toronto 2010 - Present

Provided a full range of office support, A/R, A/P services to three related distribution companies for the film industry –

Managed extensive A/R, Invoicing, Collections - matching with related Purchase / Sales Orders, including Contract driven requirements, and on-going customer relationships, negotiationsManaged A/P Invoicing, vendor / partner relationships, along with related Purchase Order, account, balance sheet and ledger reconciliations - includingExtensive matching with related Contract Terms - deadline driven client report preparation, calculations, transaction analysis, spreadsheets, calendaring, organizational skills were involvedExtensive intercompany transactions, reconciliations, and departmental allocations, while meeting Corporate policies, budget, timing requirementsPrepared monthly / yearly reconciliations, accruals, coded expenses, minimized adjustments, developed new reporting as required, along with other duties as follows: Financial Statements Analysis, Preparation Prepared and filed government remittances, tax related forms Preparations of Office Policies, Procedures, reports, analysis, research

Achievements:A/R - Developed and set up an automated note taking, and calendaring system, which along with extensive follow –up, negotiations, and reconciling entries – deposits, intercompany accounts, etc., solving mismatch problems

this resulted in a 85% reduction of well over 90 day overdue A/R A/P - As a result of greater use of automation, including better use of existing Accounting software, streamlining, and follow-up skills, this freed up half a day per week which resulted in other office support related functions being undertaken

> Bookkeeper / Office Manager – K & V Pallets Inc., Toronto 2006 – 2010

Corp. providing pallet and packaging manufacturing and recycling services – manufacturing, distribution sectors, etc.Solely responsible for Reception, Order Taking, Bookkeeping, functions Adept at using various computerized accounting modules (Quickbooks) involving corporate and day to day (A/P, A/R, corporate financial statements), inventory control, General Ledger (G/L, J/E), Payroll, Bank Reconciliation duties, deposits, payments, Remittances (GST, WSIB, etc), extensive use of MS Office (presentation to upper Management of spreadsheets, analysis, etc);Order Taking / Purchasing / Quoting / Contract negotiations, reviews, posting, extensive customer liaison, follow- up, related administrative duties, e-mail, telephone, walk-in communicationsExtensive Petty Cash Administration; office administration

Achievements:As a result of excellent follow-up of A/R transactions, involving timely processing, review of parked invoices, effective collections, the outsourced A/ R function was brought in-house under my control resulting in a savings of over 50 – 75k/ yr.Developed, implemented, an extensive Quality based Manual for approval, detailing financial,

GAAP based internal controls, 3 way matches between purchase orders (PO), receipt documents, invoicing, administration, required to meet Certification and the CFIA (Canadian Food Inspection Agency) Increased the use of early payments discounts, reclassified, reallocated adjustments, such as between expense accounts resulting in increased savings for the company

> Registration Support – IQPC, Toronto 2002 – 2006 International company. Management level focused conference, training company (Canada, US)

Responsibilities: Qualifying, closing, adm. (including, price quotes, PO approvals, payment collections)

Achievements: Adept at multi – tasking, self – motivated, product knowledge and offerings Versatile in telephone / negotiation skills, research - while dealing with changing work parameters

17k – 29k / month in registrations. Up to 150% above target – with up to 13% - 20%+ closing rates (sales to qualified contacts – on new (or additional) business)

>Sales Support / Invoice Processing, CIT, (former) Retail Finance Group, Toronto 1998 - 2001

Provided administrative support to 3000 dealers, National Sales Managers for POS web based lease, loans, approvals, processing services. Managed a $1 million / yr. account (outside partner relationship involving technical, customer service divisions), related contract / invoice oversight

Achievements: Processed vendor invoices for payment prior to submission to A/P to ensure contract compliance with specific contract charges. Identified discrepancies, and instituted reclassification and re-allocation adjustments, involving specific job and hourly contract requirements - resulting in the receipt of a $120K backcharge refund Grew business by 200% while remaining within existing staffing and service levels parameters by: Reviewing, analyzing, reconciling commitments, budget variance reports, and cost detail recordsDeveloping Business Plan, contracts (Key Performance Indicators), procedures upgrades – secured partner approval Developing intranet site as a communications vehicle to ensure better cross divisional oversight, liaison and action over parked invoices/related documentsReviewing, analyzing, reconciling commitments, budget variance reports, and cost detail recordsLeveraging technology, multi - tasking personnel, and creating more effective procedures

EDUCATION AND PROFESSIONAL DEVELOPMENT

Computerized Accounting Certificate, George Brown College, Toronto

Bachelor of Arts Degree, Honours, Urban Studies, Concordia University, Montreal

Contact this candidate