Information Technology Technical Support

Nimalka Wathupola

* ******** **, *********** **, M1V 1M6

*** ****, **********@*****.***

OBJECTIVE

To obtain a position of an Information Systems Analyst/Data Analyst which will allow me to utilize and enhance my skills and offer the opportunity for advancement. Particular strength includes a strong work ethic and solid experience working in team environments.

SUMMERY OF QUALIFICATIONS

Highly skilled in data and information analysis and with the use of a variety of software including:SQL Server 2000/2005 (DTS/SSRS), Crystal Reports, Cognos Report, Cognos Power Play. Microsoft Project and Microsoft Access, Excel, Word, Power Point 2007.Research engines: ability to conduct effective internet searches using a variety of databasesAbility to built positive rapport with co-workers and employers through my experience as an Advisor, Graphic Designer and a Computer Trainee.Well developed interpersonal and organizational skills gained while working at Decision support department in Vancouver Coastal Health and University of Peradeniya Sri Lanka.Managed Group Projects utilizing Microsoft Project.Fluent in English and Sinhalese

WORK EXPERIENCE

Decision Support Advisor (Information Systems Analyst and Consultant) From May 2009 to Oct 2010

Decision Support Department, Vancouver Coastal Health CanadaDesigned and maintained Balance Score Card. Create and maintained Health Indicators based on customer requirements.Create and maintained a SQL database for indicator’s data.Produce reports using Excel and SSRS every month to the executive board and clients.Troubleshooting and technical support.Successfully fulfilled all the ad-hoc request for clients as well as for the executive board and provided technical support. Maintained the DAD, ADTC, ED, ALC databases, which contain complex patient data, update and upgrade it from daily, weekly, Monthly and ensure safe storage of data.Prepare analysis reports and be responsible to answer any queries, complaints or suggestion in this regard.Assist the organization in performing data compiling, mining and analysis required to evaluate the given data.Evaluate the given problem, situation and crisis; investigate for solutions using data analysis practices and prepare analysis reports.Knowledge of OLAP(Online Application Process)

Lab Monitor From January 2009 to April 2009

University of the Fraser Valley, Abbotsford, B.C. CanadaAssist students in the use of software, network, login and lab printingAssist students in accessing and configuring network and email accounts.Inform students as to UFV lab procedures and policies if required.

Decision Support Advisor (CO-OP Position) From January 2008 to August 2008

Decision Support Department, Vancouver Coastal Health CanadaMaintaining and handling the Indicators Database and Balanced Scorecard. Successfully fulfilled all the data requests and technical support regarding the

indicators Database, Balanced Scorecard and built database cubes for

different databases.Database development and report design at the intermediate to advance levelKnowledge of OLAP(Online Application Process)Proficiency of desk-top analytical tools including Excel and Access

Graphic Designer From August 2004 to August 2005

Department of Agriculture, Sri LankaDesigned Instinctual Posters with the help of digital image manipulation using Adobe Photoshop and Corel Draw softwareDesigned Graphic interface for Interactive Multimedia CD ROMs using Macromedia Director and Flash software

Computer Trainee From August 2003 to July 2004

University of Peradeniya, Faculty of Engineering, Sri LankaContributed to team projects to develop a student tracing database and employee information database and troubleshooting.

EDUCATIONAL QUALIFICATIONS

Bachelor of Computer Information Systems September 2006 – April 2009

University of the Fraser Valley

Abbotsford, B.C, Canada

Relevant courses include Advance Database Topics, Project Management, System Administration, End user support, Software Engineering, Artificial Intelligence, Professional Report Writing

A Diploma in Information Technology April 2004

Sri Lanka Institute of Information Technology

Colombo-Sri Lanka

- Completed a IT project using Java and SQL Server 2000 in a private company as a part of the curriculum of the Diploma program

Associate Diploma in Information Technology March 2003

Sri Lanka Institute of Information Technology

Colombo-Sri Lanka

Graduated in the Commerce stream from Mahamaya College August 2001

Sri Lanka

VOLUNTEER EXPERIENCE

Participated and contributed with technical support in the Abbotsford (Canada) Multicultural Festival 2008 held in October.Participated and represented Sri Lanka in the UN Day of the volunteer Conference, held in Abbotsford (Canada) 2008.

EXTRA CURRICULAR ACTIVITIES

Vice president of MGCAANA ( Mahamaya Girls’ College Alumnae Association of North America) for the year 2011/2012.Captain of the College Swimming Team- Year 2000.Captain of the College under 13 Netball Team.A member of the College Commerce Society.A member of the College Buddhist Society.A member of the College Astronomy Society.Treasurer of the College Media Unit

REFERENCES

Supplied upon request

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