Customer Service Insurance
Resume:
SUHAS BELVETKAR
Richmond Hill, Ontario
********@*******.***
OBJECTIVE: Seeking a challenging position where my skills & proven experience will be well utilized.
QUALIFICATION:
Six years of experience in Insurance Customer Service, Underwriting and SalesExtensive computer skills in Microsoft Word, Excel, Internet and OutlookEffectively communicate with all levels of management and customers of diverse backgroundsEfficiently able of organizing and prioritizing workloads to gain optimum productivityCapable of making effective business decisions and implement themMotivating team player, Professional with the highest attention to detail
EMPLOYMENT HISTORY
Intermediate Underwriter – Aviva Insurance, Scarborough – 05/2012 – 07/2012Responsible for underwriting new business, endorsements and renewals to confirm changes keyed are performed with appropriate underwriting guidelinesMaintain an accountable email/phone communication with several brokerages
Customer Assistance Agent – CAA Insurance, Thornhill – 09/2010 – 05/2012Responsible for servicing existing client’s policies and assessing needs of both the new and existing customers, determining coverage, answering enquiries making follow up calls, etc Responsible for frontline underwriting by asking probing questions and applying appropriate underwriting guidlinesSelling CAA Insurance products effectively focused on client needs to help them make a knowledgeable decision on their insurance purchase.Meet and exceed growth, quality, and underwriting objectives, while providing superior customer service
Licensed Insurance Advisor – RBC Insurance, ON – 01/2006 – 09/2010
A part of a team of other Licensed Insurance Advisors and other departments, including Underwriting, Complaint resolution and Client Service Support. Attending to calls and assisting clients with Home or Auto Insurance inquiries.Selling RBC Insurance products effectively focused on client needs to help them make a knowledgeable decision on their insurance purchase. To be a motivating team member, to enhance my knowledge in team building and new skills to learn and continue the ability to understand the needs and wants of our existing and potential clients.Maintaining an accountable email/phone communication with all the required departments.
Suhas Belvetkar Page 2
Security Guard - S.I.R Security – Malls & Condos, York – 2004 - 2006
Working with a small team to patrol security premises of Malls, Residences and construction sites.Responsible for issuing parking tickets and fines for mall premises. Guarding building material on site and premises from intruders and illegal activity.Effective team working with other guards and establish good communication.
Special Event & Nightclub Security - HP Event Security, Toronto-2002-2003 Working with a team to control volume of patrons attending the nightclub, special events and patrolling security effectively.To ensure patrons are responsible and careful whilst in line and inside the club. To guard the cash registers to prevent any theft and ensure entry and exits with effect. Reputable team player and innovative with new skills learnt.
Customer Service & Sales Representative - Rona, Scarborough – 2000 - 2002Assisting customers with product selection and effective knowledge on products for a reliable sale.To resolve an escalated issue to a calm and controlled manner to effectively service the customers of an established company.Independent worker and be dependable with other staff members.To assist customers with their purchase by helping them make a knowledgeable decision on their purchase.
EDUCATION
September RIBO/OTL
2005 -Licensed in several provinces across Canada to sell Home
and Auto Insurance
January-May Seneca College
2003-2004 Police Foundations
1995-2000 Parkdale Collegiate Institute, Toronto, Ontario
Diploma (OSSD) Grade 12
REFERENCES AVAILABLE ON REQUEST
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