Manager Project
Resume:
Michael (Mike) Dressler
Langdon, Alberta T0J 1X1
Residence: 403-***-**** Cell: 403-***-**** Email: **********@*****.***
SUMMARY OF QUALIFICATIONS
Project Management - Cost Reduction - Customer Service - People Development - Action Orientation
Demonstrated ability to meet or exceed customer expectations and requirements while exceeding corporate goals for quality, delivery performance, and cost.Exemplary interpersonal skills with customer, subordinate, peer, and leadership team members.Over twenty years of experience including senior level management of numerous teams in manufacturing, installation, service, procurement, warehousing, and production control.
CAREER HIGHLIGHTS
Project/Program Management
Managed customer satisfaction while introducing new products to facilities worldwide while meeting or exceeding goals. Eliminated $150K customer cost on one project.
Managed full transfer of $10M Repair Services Operation to global site.
Transformed customer perception on Delivery, Quality, Communication, Service and Technical support. E.g.: Original customer score at 46% vs. final average at 88% within four months.
Demonstrated ability to manage multi-faceted challenges, engaging clients and suppliers of diverse backgrounds and geographical locations.
Accountable to manage Solectron Repair Operations as standalone business.
Manage 25 regular staff, up to 60 part time staff, and influence support staff.
Design, implement, and improve business metrics.
Cost Reduction
Consult and lead team that defined and facilitated LEAN initiatives, initially resulting in 15% efficiency gain with an additional 10% gain realized (~$1M total annual cost reduction).
Consult and lead team during Kaizen event resulting in 50% output improvement for new product customer.
Improved quality levels by approximately 50%.
Process Improvement
Consulted team to introduce key performance measures, resulting in ability to target and realize specific improvement goals.
Implemented a ‘Visual Factory’ resulting in reduced cost, increased quality, and 75% order-delivery lead time reduction to five days.
Implemented manufacturing labor management and procurement scheduling tool (VISUAL), resulting in near elimination of stock-outs and labor shortage or surplus.
Leadership
Mentor to numerous new LEAN Trainers requiring development of their personal skills.
Concurrently managed up to 140 staff including: Manufacturing, Warehouse, Procurement, and Documentation teams.
Introduced principles of teamwork to manufacturing staff, resulting in intangible increase in process conformance, process ownership, and continuous improvement.
Reduced absenteeism rate by 50% through development, implementation and management of an availability for work program.
Appointed back up for Director of Manufacturing, accountable for up to 500 staff.
Michael (Mike) Dressler
PROFESSIONAL EXPERIENCE
BrandActive, Toronto ON April 2012 – Current
Brand transition consulting
Project Manager (Contract)Assist brand transition of large multinational organization.
Calgary Neon Signs & Services Ltd., Calgary AB February 2010 – March 2012
Stand-alone sales and service organization ~ $1M annual sales
Branch ManagerAccountable for all branch activities and results.Created measures, benchmarks, and implemented continuous improvement initiatives.Participated in introduction of new ERP.Increased customer base during period of recession.
Flextronics, Calgary AB October 2006– November 2010
Global electro-mechanical contract manufacturing organization
Project ManagerAccountable for effective product transfers and introductions to cost to market centers.Consultant/Champion of defining target areas and implementation of continuous improvement.
Scott Springfield Mfg. Inc., Calgary AB October 2002 – June 2006
Manufacturer of high quality custom air handling equipment, ~ $18M annual sales
Production ManagerEffectively managed all aspects of manufacturing; procurement through shipping.Consultant to engineering team regarding design for manufacturability.
Solectron Canada LP, Calgary AB June 2000 – September 2002
Global electro-mechanical contract manufacturing organization
Sr. Program Manager February 2002 – September2002Face to face contact with customer for segment of business, while managing staff.
Sr. Manufacturing Manager (developmental assignment) November 2001 – February 2002Lead middle management team to relieve workload from Director.
Sr. Materials Manager (New Product Introduction) July 2001 – November 2001Primary contact/escalation point for NPI materials challenges.
Production Control Manager June 2000 – July 2001Coached prioritization of build plan during change to Solectron facility ownership
Nortel Networks, Calgary AB January 1984 – June 2000
Global electro-mechanical manufacturing organization
Production Control Manager November 1999 – July 2001Coached prioritization of build plan in multiple facilities.
Section Manager February 1995 – November 1999Managed up to 80 full and part time production staff during numerous manufacturing capacity ramps.
Manufacturing Quality Specialist April 1993 – February 1995Facilitated change of departmental focus to support from police through successful problem solving sessions.
Section Manager January 1992 – April 1993Provided direction to Self Managed Work Teams during introduction of NovAtel products and staff to Nortel manufacturing process.
Production Specialist January 1983 – January 1992Provided increasingly technical support to the manufacturing staff and processes.
Michael (Mike) Dressler
PROFESSIONAL DEVELOPMENT AND SKILLS
Organizational Behavior (U of C)
PCB Rework & Repair (NAIT)
Presentation Skills (SAIT)
Metrology (SAIT)
Technical Report Writing (SAIT)
Methods Engineering I (SAIT)
Manufacturing Thrusts of the '90s (UBC)
Applied Math (SAIT)
Demand Flow Technology (JCIT)
Advanced Mixed-Model Workshop (JCIT)
LEAN Training and trainer (Flextronics)
Firefighter NFPA 1001-2 Proboard Number 108738
Haz-Mat Responder NFPA 472 Proboard Number 108739
Project management
Customer (internal and external) Communication and Service
Behavioral Interviewer
Excellent understanding of ergonomics
Shift and product scheduling
Problem solver and leader of process change
Mentor and developer of peer and staff skills
Workplace Emergency Response coordinator and active member
Featured in Alberta Venture Magazine
Volunteer Firefighter, Rockyview County - Langdon
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