Customer Service Sales

Stephen Sweik

Email: ********@*********.***

Address:

City: Madison Heights

State: MI

Zip: 48071

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with eighteen years client interface experience.

Educational Background:

High School Dipolma from Oakland Community College, Royal Oak MI 1/2001 to 6/1977 (Business Management)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with eighteen years client interface experience.

Core Strengths

Markdown/promotional procedures

Inventory control

Conflict resolution

Excellent communication skills

Energetic work attitude

Quick learner

Customer service expert

Store maintenance

Adaptability

Creative problem solver

Courteous demeanor

Active listening skills

Shipping and receiving professional

Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

March 2012 to May 2012

Macy's Troy, MI

Merchandising

Folded and arranged garments in attractive displays.

Organized store merchandise racks by size, style and color to promote visually appealing environment.Worked under strict deadlines and responded to service requests and emergency call-outs.

January 1986 to March 1997

Land, Sea, Air Hobbies Madison Heights, MI

Owner/Operator

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Interacted with customers and retail buyers to expedite orders.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Dedicated to continuously improving sales abilities and product knowledge. Developed 400 new customer prospects or referrals.

Participated in outbound calling programs to existing customer base to increase return sales by 30 percent.Guaranteed positive customer experiences and resolved all customer complaints.Developed reputation as an efficient service provider with high levels of accuracy. Attended annual convention in Chicago for retail hobby business.

October 1980 to December 1985

Squadron Shop Madison Heights, MI

Retail Store Manager

Managed eight employees. Ordered merchandise. Quarterly inventory. Daily accounting and banking tasks. Submitted monthly reports to home office. Processed special orders and shipments. Attended quarterly management meetings for product updates and obtained information related to the hobby industry at manufacturer trade shows. Attended meetings relative to financial issues i.e. spreadsheets, inventory control, cost of sales and inventory turnover.

Educational Background

1977 Oakland Community College Royal Oak, MI

Associate of Science Business Management

Coursework in Business Administration and Organizational Development

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