Customer Service Manager

Ryan Donaldson

Email: abotum@r.postjobfree.com

Address:

City: Portsmouth

State: RI

Zip: 02871

Country: USA

Phone: 401-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Knowledgeable Craft Beer Manager with a strong background in retail sales, customer service support, and inventory management.

Educational Background:

High School Dipolma from New England Institute of Technology, Warwick RI 1/2001 to 8/2007 (Multimedia and Web Design)

High School Dipolma from Hall Institute of Technology, Warwick RI 1/2001 to 10/2012

Job History / Details:

Professional Summary

Knowledgeable Craft Beer Manager with a strong background in retail sales, customer service support, and inventory management.

Skill Highlights

Certified Beer Server (CBS)

Excellent work ethics

Supervisory experience

Retail Sales and Merchandising experience

Dependable, Punctual and Trustworthy

Exceptional customer service skills

Ability to work in a team environment and independently

Work Experience

October 2010 to 10/3/2012 12:00:00 AM

Wines & More Mansfield Mansfield, MA

Craft Beer Manager

Assist Store Manager with day to day needs of the store

Contributed to setting up and opening new store forecast to exceed annual sales of $5 million in it's second year

Order and maintain inventory of the Beer Department featuring over 1200 SKUs, forecasting store needs, market trends, and specific customer interests

Create and maintain a growing customer following

Responsible for in store tastings, seminars, and annual events

Provide customer service, aid customers with their selections

Select, locate, and obtain product based on customer requests

Responsible for the training of employees on specific store tasks and policies, and staff education of beer, wine, and spirits

February 2006 to October 2010

Peoples Liquor Warehouse Apponuag, RI

Craft Beer Manager

Assist Store Manager with day to day needs of the store

Order and maintain inventory of the Beer Department, forecasting store needs and market trends

Supervised and delegated tasks to employees

Responsible for store scheduling

Responsible for in store tastings and seminars

Provide customer service, aid customers with their selections

Build in store displays to create product interest and sales

January 2003 to February 2006

Bellevue Wine & Spirits Newport, RI

Salesperson

Provided customer service, aided customers with their selections

Created front store window displays to attract customer interest

Built in store displays to create interest in products

August 1996 to October 2005

CVS Pharmacy Newport, RI

Assistant Manager

Designed and executed marketing plans/plan-o-grams

Supervised and delegated tasks to employees

Served in direct customer service capacity, providing assistance and handling issues

Handled store accounting

Education and Training

2007 New England Institute of Technology Warwick, RI

Associate of Science Multimedia and Web Design

Hall Institute of Technology Pawtucket, RI

Certificate Architectural Drafting and Interior Design

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