Customer Service Human Resources

Patricia A Ambrose

Email: ********@*************.***

Address:

City: Temple

State: TX

Zip: 76501

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I believe my experience and solid record of achievements make me the ideal candidate for your organization. My diversified professional background and seasoned experience along with various leadership opportunities have provided me with a solid background in Human Resources and Administration this should prove useful to your organization. I have taken various training and development courses that will further assist me with making key decisions which involved interacting with individuals at diverse levels. I have obtained excellent organizational, problem solving and computer knowledge. I am well regarded for my interpersonal skills and oral communication.

Educational Background:

High School Dipolma from University of Phoenix Davenport Universit, Dearborn MI 1/2001 to 6/2001 (Business Administration)

Job History / Details:

Highlights

Typing Speed 85 wpm, computer Speed 95 wpm,

Microsoft Word, Excel, Lotus 123, Access and Outlook.

ADP and PayChex Payroll

Fax machines, copier, 10 key

Mail machines, mail sorters cash registers,Multi Line Telephone Systems Some People Soft experience

Experience

July 2006 to July 2012

McLane Company Temple, TX

Customer Services Representative

Accounts liaison to resolve order issues, drivers order issues, invoice.

request, daily product management, compliant resolutions, distribution.

booking sheets from salesperson, product claims and returns, accounts delivery request, house sales, employee's sales, transfer orders, special delivery requests, key batch orders, faxed orders, routing changes, reclamation processing, X Bills and Hand Bills, provide customer service to external and internal customers in a professional and prompt manner.

May 2005 to July 2007

Family Dollar Temple, TX

Responsibilities included the day to day operation

interviewing, new hire testing, drug screening, employee scheduling

benefits, background checks, police interaction, employee

discharges, employee theft, payroll budgeting, employee safety,

employee training, employee time management, deposits, register

audits and inventory audits, inventory control, loss prevention,

loading and unloading of weekly merchandise recovery, transfer

outs, distributions, managed the overall efficient and profitable

operation of the store, select an develop talent, staffing levels.

merchandising; schematics, plan-o-grams and recovery, receiving

Cash Management and Bank Deposit, promote customer service,

protect company assets and inventory control.

August 1999 to January 2005

Detroit Urban League Detroit, MI

Human Resources Manager

Primary role was to support the Vice President of Finance and Administration function for respective divisional groups.

Responsibilities included employee applications, delivery and administration of human sources processes, which enable the organization to meet its goals and objectives.

Implementation various human resource programs and procedures, including: employee relations and labor relations management orientation, communication of benefits plans, communication of compensation plans, monitoring and tracking annual employee performance appraisals, coordinate policy implementation/rollout, state and federal law compliance.

Coordinate staff meetings, assist in facilitation of new employee orientation, and the daily interaction with employees and managers.

New hire testing, drug testing, criminal background checks, coordination of separation activities, exit interview, Cobra compliance.

July 1998 to July 1999

BabesWorld, Inc Detroit, MI

Operations Manager

Education

University of Phoenix Davenport Universit Dearborn, Michigan

Bachelor's Degree Business Administration

Affiliations

Society for Human Resources Management

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