Customer Service High School

Jamie Matias

Email: ********@****************.***

Address:

City: Princeton

State: TX

Zip: 75407

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Healthcare Administrator with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 3/2010 (Healthcare Administration)

High School Dipolma from, Phoenix AZ 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Healthcare Administrator with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Records maintenance

Patient scheduling

Staffing management ability

Microsoft Word/Office

PowerPoint

EZ Notes

Eclipse

Bilingual/Spanish

Resourceful and reliable

Team player with positive attitude

Flexible

Exercises good judgment

Close attention to detail

Professional Experience

May 2010 to September 2012

Bilan Chiropractic Anchorage, AK

Chiropractic Assistant

Prepared folders and maintained records of newly admitted patients.Provided efficient customer service to patients.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Contacted insurance providers to verify correct insurance information.Managed incoming calls for busy medical office.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, booking and canceling appointments.Located, checked in and pulled medical records for appointments. Accurately copied physician-dictated reports and complied with patient requests for copies of patient records.Handled, processed and distributed confidential patient information.

September 2007 to May 2009

Hamrick's Fayetteville, NC

Loss Prevention Supervisor

Participated in physical inventories, reviewed and analyzed final inventory reports identifying high-percentile shrinkage entities, and planned and implemented shrinkage controls.Conducted and organized monthly audits, and maintained CCTV and other security measures.Utilized video surveillance equipment to identify and track shoplifters.Supervised and coordinated the activities of 3 store detectives.

January 2004 to December 2006

Whitehall Jewellers Colorado Springs, CO

Assistant Manager

Oversaw staff of five sales associates, maintaining schedules, performing evaluations, and conducting training sessions.Accountable for stores' overall look and driving store sales in addition to managing in-store visual merchandising.Facilitated annual inventory process. Skillfully resolved all customer service issues to mutual satisfaction.Ensured the highest levels of customer service and satisfaction.Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales strategies.Was in charge of the store and its employees anytime the manager was away from the store.

July 2001 to February 2004

Dillards Colorado Springs, CO

Cosmetic Sales Associate

Developed close and personal relationships with clients to ensure customer loyalty and retention.Advised customers on new styles, fashion trends, and product features.Developed expert product knowledge of makeup and skin care products.Provided exceptional customer service and support.

Education

2010 University of Phoenix,

Associate of Arts Healthcare Administration,

High School Diploma

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