Customer Service Sales

Rick Cordova

Email: ********@*****-********.***

Address:

City: Santa Rosa

State: CA

Zip: 95403

Country: USA

Phone: 707-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated Sales Associate. Friendly and enthusiastic . Highly successful at upselling and promoting new products. Energetic with a strong background in retail sales. Excellent customer service support. Effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goal. Successful at building a strong customer following, thus increasing repeat business. Team-oriented who works well in a collaborative environment, yet thrives on personal sales achievements. Reliable with a record of successfully contributing to team goals. Inventory management and merchandising experience.

Educational Background:

High School Dipolma from Piner High School, Santa Rosa CA 1/2001 to 8/2010 (General Education)

High School Dipolma from Santa Rosa Junior College, Santa Rosa CA 1/2001 to 10/2012

Job History / Details:

Summary

Motivated Sales Associate. Friendly and enthusiastic .

Highly successful at upselling and promoting new products.

Energetic with a strong background in retail sales.

Excellent customer service support.

Effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goal.

Successful at building a strong customer following, thus increasing repeat business.

Team-oriented who works well in a collaborative environment, yet thrives on personal sales achievements.

Reliable with a record of successfully contributing to team goals. Inventory management and merchandising experience.

Highlights

Sales experience

Customer service-oriented

Cash register familiarity

Perfect attendance record

People-oriented

MS Office proficient

Retail merchandising

Technical aptitude

Basic clerical knowledge

Dedicated team player

Data entry

Mathematical aptitude

Goal-oriented

Reliable and dependable

Friendly demeanor

Strong work ethic

Team leadership

Outstanding interpersonal skills

Goal-oriented

Basic administrative knowledge

Excellent communication skills

Accomplishments

Promoted to Key Holder after 3 months of employment.

Fulfilled all supervisory duties when Store Manager was on vacation.

Received the "Top Gun Award in 08/2011, for exceeding all customer service goals and having the best overall performance in the district.

Led the district in "Warranty Attach" in 09/2011 by exceeding the set goal.

Led the district in "Battery Sales" in 09/2011 by exceeding the set goal.

Experience

August 2011 to Current

RadioShack Santa Rosa, CA

Sales Associate

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Wrote sales slips and sales contracts.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Engaged with customers in a sincere and friendly manner.

Shared product knowledge with customers while making personal recommendations.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Demonstrated that customers come first by serving them with a sense of urgency.

Prioritized helping customers over completing other routine tasks in the store.

Worked as a team member to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

Education

2010 Piner High School Santa Rosa, CA

High School Diploma General Education

Santa Rosa Junior College Santa Rosa, Ca

N/A General Education

Attended the SRJC for 3 semesters

Took classes in English

Took classes in Business Administration

As well as Gen Ed required classes

Plan on continuing education in Sports Medicine/Personal Training in Spring of 2012

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