Customer Service High School

Bethany Scheler

Email: ********@*************.***

Address:

City: Street,

State: MD

Zip: 21154

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Recent graduate with BS in Investigative Forensics from UMUC with excellent critical analysis and research skills. Enthusiastic, with an outstanding academic and professional background. Ability to establish priorities and meet challenges head-on. Strong management skills. Proficient, ambitious, and hard-working, looking for an opportunity to use my knowledge and experience to help grow within a company.

Educational Background:

High School Dipolma from University of Maryland University College, Fort Meade MD 1/2001 to 8/2012 (Investigative Forensics)

High School Dipolma from Howard Community College, Fort Meade MD 1/2001 to 10/2012

High School Dipolma from Reservior High School, Fort Meade MD 1/2001 to 10/2012

Job History / Details:

Professional Profile

Recent graduate with BS in Investigative Forensics from UMUC with excellent critical analysis and research skills. Enthusiastic, with an outstanding academic and professional background. Ability to establish priorities and meet challenges head-on. Strong management skills. Proficient, ambitious, and hard-working, looking for an opportunity to use my knowledge and experience to help grow within a company.

Experience

February 2009 to Current

Redner's Warehouse Markets Bel Air, MD

Office Bookeeper

Greeted customers entering the store to ascertain what each customer wanted or needed.

Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.

Trained new employees by providing knowledge of specific store tasks and policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Assisted customers in finding out-of-stock items.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Produced money orders for customers.

Processed merchandise returns and exchanges.

Directed calls to appropriate individuals and departments.

Compiled weekly monetary reports and records for store managers.

Built long-term customer relationships and advised customers on purchases and promotions.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Answered customer questions regarding store merchandise, department information and pricing.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Asked open-ended questions to assess customer needs.

Served as the main liaison between customers, management and sales team.

Trained 4 new employees weekly.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Executed transactions, including deposits, withdrawals, money orders and checks.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Collected customer account payments.

Reported daily averages and shortages to management.

Supplied tellers with coin and currency as needed.

Received regional branch recognition award for outstanding customer service.

Posted daily reports in company database.

January 2007 to February 2009

Country Kitchen Abingdon, MD

Wait Staff

Assisted guests with making menu choices in an informative and helpful fashion.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Appropriately suggested additional items to customers to increase restaurant sales.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Regularly checked on guests to ensure satisfaction with each food course and beverages.

Routinely cleaned work areas, glassware and silverware throughout each shift.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Immediately reported accidents, injuries or unsafe work conditions to manager.

Developed and maintained positive working relationships with others to reach business goals.

Set dining tables according to type of event and service standards.

Continually kept carpets and floor clear of debris.

Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.

Received frequent customer compliments for going above and beyond normal duties.

Politely answered phones promptly and recorded and confirmed reservations.

Assisted co-workers whenever possible.

Actively complied with all health department regulations and rectified issues immediately.

Correctly calculated charges, issued bills and collected payments.

Provided high quality service.

February 2002 to January 2007

Richlin Ballroom Edgewood, MD

Party Manager

Clearly and promptly communicated pertinent information to staff, such as last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Organized special events including receptions, promotions and corporate luncheons.

Continually monitored and took appropriate action to ensure food quality and service standards were consistently met.

Interacted positively with customers while promoting hotel facilities and services.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Developed and maintained exceptional customer service standards.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Led and directed team members on effective methods, operations and procedures.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Counseled and disciplined staff when necessary.

Education

2012 University of Maryland University College Fort Meade, MD

Bachelor of Science Investigative Forensics

Emphasis on Forensic Science

Representative Coursework: Collecting Evidence, Lab Work, Evidence Procedures, Criminal Justice Laws, Computer Forensics, Case Studies, Ethics, Criminal Psychology, Fire Science

Deans List - Graduating with a final GPA of 3.64

2008 Howard Community College Columbia, MD

Associate of Arts Biotechnology

Emphasis on Biology and Chemistry

Representative Coursework: Lab Work, Microbiology, Genetics, Organic/Inorganic Chemistry, Cell Biology, and Core Courses.

2005 Reservior High School Fullerton, MD

High School Diploma General

Emphasis on General Courses

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