Customer Service High School

Zackeita Young

Email: ********@*************.***

Address:

City: Dudley

State: NC

Zip: 28333

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

6 years of customer service. Experienced With Special Handling Techniques Well Organized & Confident Demeanor Excellent Patient Management Computer Literate Extensive experience in data entry, answering high amount of calls, and training Customer Service Representatives.

Educational Background:

High School Dipolma from Ashford University Online, Iowa City IA 1/2001 to 5/2012 (Psychology)

High School Dipolma from Southern Wayne High School, Iowa City IA 1/2001 to 10/2012

Job History / Details:

Career Overview

6 years of customer service.

Experienced With Special Handling Techniques

Well Organized & Confident Demeanor

Excellent Patient Management

Computer Literate

Extensive experience in data entry, answering high amount of calls, and training Customer Service Representatives.

Core Strengths

Telephone inquiries

Telecommunication skills

Adaptability

Conflict resolution

Listening skills

Excellent communication skills

Trusted key holder

Opening/closing procedures

Internet research

Proficient in Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word

Scheduling

Customer service expert

Quick learner

Work Experience

December 2009 to Current

Universal MH/DD/SAS Goldsboro, NC

Developmental Technician/Temporary Front Office Assistant

Provide Day Supports, Family Training, In-Home Aide Level I, Enhanced Personal Care, Respite Non-Institutional Community Based, Supported Employment, Home and Community Support, Therapeutic Care Consultation, and Residential Support. Assisted customers in person and via telephone. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Managed high call volume with tact and professionalism.

June 2010 to Current

United States Air Force Reserve Command Goldsboro, NC

Force Support

August 2006 to May 2007

Simply Fashions Fayetteville, NC

Key Holder Trainee

Checked out customers; tag, stock, and merchandise clothing. Count safe and registers down at the end of shift.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Trained new employees by providing knowledge of specific store tasks and policies.

November 2005 to May 2006

Rose's Mt. Olive, NC

Customer service (CSM)

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Performed customer check out; layaways, refunds, exchanges; process all types of payments; stock, merchandise and tag all clothing/food; give breaks; and answer/manage phones.

Educational Background

2014 Ashford University Online,

Bachelor of Arts Psychology

Perform relevant coursework: statistical reasoning for the Behavioral Sciences, Social Psychology, Community Psychology

GPA: 4.0

2006 Southern Wayne High School Dudley, NC

High School Diploma

Additional Information

Excellent References Will Pass Drug Screen Non Smoker

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