Customer Service High School

Unique Lowery

Email: abotrl@r.postjobfree.com

Address:

City: Box Elder

State: SD

Zip: 57719

Country: USA

Phone: 605-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeks full-time position that requires an aspect of customer service. With a drive to excel in any aspect of the work field.

Educational Background:

High School Dipolma from Penn Valley Community College, Kansas City North MO 1/2001 to 5/2012 (Entertainment Corporate Law)

Job History / Details:

Summary

Seeks full-time position that requires an aspect of customer service. With a drive to excel in any aspect of the work field.

Experience

June 2012 to October 2012

Haus Kansas City, Missouri

Bartender/Waitress

Trained new employees. Communicated with customers regarding orders, comments, and complaints. Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies. Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.

March 2011 to May 2012

Johnny's Tavern Kansas City, Missouri

Waitress/Host

Managed guest checks, collected cash and processed credit cards. Assigned patrons to tables suitable for their needs and according to rotation. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Answered telephone calls and responded to inquiries. Observed diners to anticipate any additional needs and respond to requests. Requested and recorded customer orders, and computed bills.

February 2010 to November 2010

Tengo Sed Cantina Kansas City, Missouri

Waitress/Host

Answered telephone calls and responded to inquiries. Greeted guests and sat them at tables or in waiting areas. Informed patrons of establishment specialties and features. Inspected dining and serving areas to ensure cleanliness and proper setup. Requested and recorded customer orders, and computed bills. Managed guest checks, collected cash and processed credit cards.

July 2009 to February 2010

Ruby Tuesday's Miner, Missouri

Bartender/Waitress/Host

Served wine, and bottled or draft beer. Requested and recorded customer orders, and computed bills. Received and recorded patrons' dining reservations. Presented menus to patrons and answered questions about menu items, making recommendations upon requestPresented menus to patrons and answered questions about menu items, making recommendations upon request. Observed diners to anticipate any additional needs and respond to requests. Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.

October 2008 to March 2009

Kansas Counselors Lenexa, Kansas

Customer Service Call Center Represenative

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Met or exceeded service and quality standards every review period. Properly directed inbound calls in phone queues to improve call flow.

September 2006 to March 2009

God's Children Overland Park, Kansas

Youth Tutor/Mentor

Counsel youth in all academic aspects, also assist in educational assistance. Responsible for coming up with with positive solutions to better help children advance in their education despite their personal and family disadvantages. I also counseled youth who come from families of domestic violence. As well as counseling youth who were teen parents in furthering their education, and finding resources that would assist them and the childeren.

Education

2015 Penn Valley Community College Kansas City, Missouri

In Progress Entertainment Corporate Law

High school diploma or equivalent. Some college.

Highlights

Neat, clean and professional appearance

Excellent multi-tasker

Engaging personality

Persuasive speaker

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