Customer Service Quality Assurance

Darrel Lambrecht

Email: *********@********.***

Address: **** ******** **

City: Watauga

State: TX

Zip: 76148

Country: USA

Phone: 850-***-****

Skill Level: Experienced

Salary Range: 30

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Darrel V. Lambrecht

SUMMARY OF QUALIFICATIONS

A distinguished military career in the U.S. Air Force, progressing rapidly through a series of performance-based advancements, received number of citations for vast knowledge and cunning ability to make things happen. Goal oriented decisive manager with experience in leading and working together with both large and small teams. Consistently successful in learning and comprehending new systems and procedures.

CORE COMPETENCIES

a Quality Assurance a Production Scheduling

a Employee Development and Training a Customer Complaint Resolution

a QAD: MFGPro / JITS a OSHA / DOD Compliance

PROFESSIONAL EXPERIENCE

CK TECHNOLOGIES, LLC, Montpelier, OH / Garcia, Mexico / Ft. Worth, TX 2007 a 2012

Materials Specialist / Planning / Scheduling

Trained in QAD MFGPro / JITS computer programs. Managed inventory levels for ILVS heavy truck assembly for Navistar Prostar and Peterbilt truck programs.

a Managed paint scheduling to insure proper parts were correctly painted on schedule for necessary build process.

a Scheduled build and shipment of necessary truck assemblies for In-Line Vehicle Sequence to the customer assembly plants and Service Centers, encompassing shipment scheduling, inventory management, forklift operations and JITS program monitoring.

a Coordinated Outsourcing of materials to the chrome plating suppliers. Monitored progress, schedules, parts shipments and quality issues.

a Lead On-site Materials Specialist, traveling to Suppliers / customers as needed to resolve pertinent issues to ensure complete customer satisfaction. Monitored substrate inventory levels ensuring supplier needs were fulfilled.

a Selected to travel to Canadian and Mexico facilities to manage operation transfers and asked to lead startup of new facility in Ft Worth, Texas.

a Processed 866 EDI data into useable scheduling data for suppliers and essential personnel.

PROGRESSIVE METAL MFG CO., Ferndale, MI 2007

Materials

Trained in Central Material Department (CMD), handling and coordinating shipping and receiving of all incoming and outgoing supplies and materials.

a Licensed Fork Lift Operator required to move production materials, steel and supplies to designated locations throughout the company.

a Monitored, coordinated outsourcing of production parts to customers, painters, plating facilities and suppliers using the CMS data system.

Darrel V. Lambrecht Page Two

CALaS APPLIANCE, Niceville, FL 2005 a 2007

Technician

Leveraged formal technical and maintenance training in Appliance Repair, electrical and mechanical schematics, manuals, and principles of operations.

a Repaired, diagnosed, installed a variety of appliances to include, dishwashers, gas and electric stoves / ovens, washers, dryers, minor refrigerator repairs. Coordinated repair efforts with Home warranty and Appliance Manufacturers to ensure quality service, repairs and cost effectively.

a Managed business part-time to include, schedule calls, customer service, parts ordering.

MILITARY EXPERIENCE

WRIGHT-PATTERSON AFB, Dayton, OH 2001 a 2005

Group Security Manager 2003 a 2005

Restructured the Personnel / Information Security program for over 3,000 personnel dealing with Secret, Top Secret, SCI-DCID, and Public Trust clearances, updating, validating and certifying Security Clearances and Computer Systems access requirements.

a Effectively managed 3,000 personnel security clearances, public trusts to include contractor and civilian personnel with zero overdue rates in higher headquarters inspections.

a Restructured policies and tracking system to allow for 628 overdue or not accomplished Security Clearances to be accomplished and up to full compliance in 8 months, earning Commanders Coin for Excellence.

a Trained subordinates in management techniques, policies, and procedures.

2001 a 2003 duties available upon request

HICKAM AFB, Honolulu, HI 1999 a 2001

Propulsion Craftsman Leader / Expeditor

Orchestrated all facets of scheduled and unscheduled Jet Engine and Aircraft maintenance. Determined priorities, work schedules, and requirements to ensure the readiness of fighter squadron aircraft and jet engine spares.

a Managed 28 personnel in aircraft maintenance activities, setting priorities, assigning tasks to ensure aircraft maintenance and flight schedules were met.

a Lead Jet Propulsion Technician, supervised 8 subordinates, ensured 100% training efficiency, technical qualifications and procedural competency.

a Developed second shift production plans, maintenance efforts, and initiated necessary actions to ensure quality standards and goals were exceeded.

EDUCATION AND TRAINING

a Diploma, Memphis High School, Memphis, MI

a U.S. Air Force: Non-Commissioned Officer Academy Specialized Training: Jet Engine Principles, Inspection, F-15 Start System, Publications and Manuals, Leadership, Diversity, Communication, and Principles and Methods of Teaching.

a General: User: QAD / MFGPro, JITS / MS Office

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