Customer Service High School

Sarah Owens

Email: ********@**************.***

Address:

City: Franklin

State: MA

Zip: 02038

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, highly motivated, and compassionate student working towards Master's Degree in Counseling Psychology, looking to apply my education and work experience to a job in the Mental Health field. Excellent research, time management and problem solving skills. Client-focused, well-organized, and dependable with excellent leadership skills.

Educational Background:

High School Dipolma from Assumption College, Worcester MA 1/2001 to 10/2012 (Counseling Psychology)

High School Dipolma from Worcester State University, Worcester MA 1/2001 to 10/2012

Job History / Details:

Professional Summary

Hard-working, highly motivated, and compassionate student working towards Master's Degree in Counseling Psychology, looking to apply my education and work experience to a job in the Mental Health field. Excellent research, time management and problem solving skills. Client-focused, well-organized, and dependable with excellent leadership skills.

Skill Highlights

Adept at treatment and discharge planning

Public speaking ability

Extensive DSM-IV knowledge

Exceptional problem solver

Case management proficiency

Psychiatric population familiarity

Learning disability awareness

Culturally sensitive

Clinical documentation mastery

Social skills teacher

First Aid and CPR certified

Multi-Task Management

Education and Training

2014 Assumption College Worcester, MA

Master of Arts Counseling Psychology

3.825 GPA

Currently earned 18 credits

Coursework in Psychology and Counseling

Law and Ethics for Psychologists course

2011 Worcester State University Worcester, MA

Bachelor of Science Psychology

GPA: 3.63

Psi Chi International Honors Society: member

Cum Laude Graduate

Full-time student while working full-time job to finance 80-90 percentage of school and living expenses.

Professional Experience

June 2011 to Current

Amego, Inc Attleboro, Ma

Assistant Program Coordinator

Work with Autistic population, including clients with Mental Health disorders.

Monitor and participate in design, implementation, and training of all educational & clinical programs of the individuals in the assigned site.

Actively participate in client data collection and analysis.

Develop and implement treatment plans and modify when needed.

Responsible for the oversight of the program and facility in the absence of the Program Coordinator.

Act as a member of the interdisciplinary team for each client.

Administer medications as prescribed by the clients' physicians as scheduled, maintain accurate medication administration records, hold and maintains medication administration certification.

Present case history material to review and discuss with clinical staff and external resources such as school or community personnel.

Consult with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.

Quickly respond to crisis situations when severe mental health and behavioral issues arise.

Teach clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

Facilitate a smooth discharge by encouraging and reassuring clients throughout their transitions.

Assume responsibility for site organization, cleanliness and arranges for any necessary repair needs.

Serve as role model for staff in all areas of programming, services and professional practices.

Participates in staff development, hiring, supervision and evaluation.

July 2006 to July 2011

Gap Outlet Wrentham, MA

Sales Associate/ Cashier

Trained and served as a peer coach for new sales associates.

Handled customer complaints, developed positive customer relationships through friendly greetings and excellent service.

Worked as a team member to provide the highest level of service to customers.

Consistently recognized by management for providing superior customer service.

September 2006 to June 2011

Read-Fisher Family Franklin, MA

Private Childcare Provider

Aided with development of twin girls diagnosed with autism and sensory disorders.

Responsible for nurturing the children and assisting with activities of daily living.

Actively participated with family and school department to develop Independent Evaluation Programs.

Provided transportation for the children and facilitated playgroups and outings.

Organized schedules and dispensed medication.

Made sure children were in a safe environment while providing stimulating activities.

Applied necessary home based therapies as instructed by clinicians and professionals involved with children.

July 2006 to February 2007

Sanfason's Home Daycare Franklin, MA

Volunteer

Responsible for supervising and caring for children, ages 6 months to 4 years.

Coordinated and ran activities for children.

May 2003 to August 2004

Cousins Adult Daycare Seabrook, NH

Volunteer

Obtained experience working with elderly and Alzheimer's attendants.

Involved in organizing social events for attendants.

Monitored and documented each attendant's progress or decline in participation of activities.

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