Manager Customer Service

Frank Kidd

Email: *********@********.***

Address: * ****** ******

City: Hurricane

State: WV

Zip: 25526

Country: USA

Phone: 304-***-****

Skill Level: Director

Salary Range: 80

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

FRANK KIDD

SUMMARY:

SALES PROFESSIONAL offering an excellent record of experience and accomplishments in the following functional areas:

Account/Territory Management Business

Sales Analysis Product Flow Analysis

Inventory Planning Liaison

Negotiations Consulting/Training

Development/Market Growth

EXPERIENCE:

June 2012 to Current Logistic Services NW

Business Developement Manager

Territory: WV, OH and KY

3rd Party Logistics Company

Selling Full Truckloads, LTL, Flatbed, Warehousing, International Business.

09/2009 to June 2012 Estes Express Company

Charleston, WV

Account Manager

Territory: Parts of WV, KY and OH

I have doubled the local account business in a year with Estes.

Top Sales performer in 2010 & 2011.

Terminal operating in low 80's when I left.

02/2002 - 09/2009 Roadway Express / YRC

Charleston, WV

Account Executive & Terminal Manager

Territory: West Virginia, Ohio and Kentucky

Clients: Anyone that has outbound or inbound freight

Develop and manage an $8 million sales territory encompassing 65 to 70 accounts; simultaneously provide key account management for these accounts.

Presidents Club winner 2003 & 2006.

Sales Rookie of the year in 2002.

Currently ranked #3 out of 32 sales reps in District with 112% to last year in revenue.

Ranked #1 in Region in 2006 with 132% increase in revenue over prior year, #1 out of approximately 90 reps.

District trainer for new Sales Representatives.

09/1999 - 02/2002 Dicks Sporting Goods

Operations Manager

South Charleston, WV

Was over the cashiers, cash office and loss prevention of the store.

Did all the hiring and firing for those areas.

With the store when it first opened in South Charleston.

Train new employees and current employees on customer service, register and cash office procedures.

Was responsible for customer service of the store, gave monthly customer service and loss prevention meetings.

Did weekly schedule for my areas, staying within a payroll budget.

5/1996 - 8/1999 Young Phillips Inc.

Account Manager

Provider of printing supplies and equipment.

Territory: State of West Virginia

Clients: Printers, Screen Printers, Paper agencies.

Started from ground floor as new territory

Territory was producing over $4 million in sales when they moved

Branch to Roanoke, VA.

Outstanding sales achievement award in 1998 & 1999.

Promoted to Account Manager from Account Representative in 1998.

3/1995 - 5/1996 Hills Dept. Store

Operations Manager

Charleston, WV

Hiring and Firing of all operation employees.

Gave weekly and monthly store meetings.

Responsible for yearly inventory of store.

Responsible for Loss Prevention of store.

10/1988 - 3/1995 T.J. Maxx

Operations Manager

South Charleston, WV

Over the entire operations of a retail store with over $5 million

Annual sales.

Operations manager of the year in district with 18 stores in 1992 &

1994.

Promoted from Department Supervisor to Management trainee in 1989.

Promoted from Manager in Training to Operations Manager in 1990.

Education

Bachelors Degree in Business Management

WV State College 1986 to 1990

3.27 GPA

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