Supply Chain Quality Assurance

Keith Wales

Email: abotmk@r.postjobfree.com

Address: 22W481 Burr Oak Drive

City: Glen Ellyn

State: IL

Zip: 60137

Country: USA

Phone: 630-***-****

Skill Level: Management

Salary Range: 75

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KEITH L. WALES

STRONG LEADER WITH PROVEN PASSION FOR EXCELLENCE

22 W 481 Burr Oak Drive

Glen Ellyn, IL 60137

eMail:abotmk@r.postjobfree.com 630-***-****

MANAGEMENT PROFILE

WAREHOUSE * SUPPLY CHAIN * MANUFACTURING SERVICES

SERVED IN CAPACITY OF

GENERAL MANAGER * DISTRIBUTION SERVICES DIRECTOR

Warehouse/Logistic Services * Materials Management * Purchasing * Vendor Management * Quality Assurance

Top-performing Operations and General Manager with 20+ years` experience in supply management that seizes opportunities to re-engineer operational processes (Chamberlain) and for large-sized, multiple distribution centers (Ameritech Communications), streamlines supply chain processes (Graphic Detailing, Inc.). Develops and initiates ICARE programs within facilities supporting continuous improvement, strong team building, leadership, motivation, and communication skills that are found in competitive marketplaces. Superb management relationship skills interacting with national and international C-Level executives while carrying full P&L responsibilities.

Six Sigma techniques and process implementation - 1998-2011

Program Management - SAP/PkMS - 2011

Member: American Production and Inventory Control Society

PROFESSIONAL EXPERIENCE:

THE CHAMBERLAIN GROUP, INC. - Addison, IL 2007 - 2011

ISO 9001 certified manufacturer of access products for businesses and home, sold through distributors, garage door manufacturers, installation companies, home builders, and big box retail outlets with an international clientele. Employs 5000 staff worldwide

DISTRIBUTION SERVICES

Scope: Sought out by company for the support and development of warehouse staff through the development of KPIs, continuous improvement techniques, inbound/outbound logistics, and customer centered business relationships. Project manager for new WMS system: reconfiguring layout, maximizing space utilization, standardizing processes, and material flow improvements, while employing warehouse best practice utilization. Full authority over areas: Receiving, Storage, Retrieval of Materials, Inventory, Product Life Cycle Management, Order Fulfillment, Shipping, and all Return-Goods (Reverse Logistics). Distribution network included six distribution centers, located in second largest distribution center, responsible for receiving and shipping in excess of $150+ million dollars of product annually.

Key Initiatives & Accomplishments:

* Spearheaded ICARE methodology in building cohesive work teams within areas of Receiving, Pick/Pack, Shipping, and Returns Operations that was previously under-managed, lacked leadership, and team building. Developed Standard Operating Procedures and metrics for employee measurement.

Result: Accuracy, productivity, efficiency, and quality increased in excess of 50%.

* Introduced 5S concepts to warehouse staff, provided leadership using open communication, resulting in higher expectations of warehouse staff. Introduced and oversaw the conversion to RF. Trained warehouse personnel in the transition of systems.

Result: On-the-job morale improved due to diligence, perseverance, and employee belief in actions taken.

* Negotiated TL and LTL spot quotes with carriers, maintenance contracts for forklifts; electric and propane, cleaning/janitorial services and physical maintenance of grounds including snowplowing and landscaping.

Result: Control over internal costs of operations

* Provided management with optimized location for new warehouse based on intermodal transportation, including in-bound and out-bound transportation, LTL, and TL costs with minimal impact to customers. Plan introduced to transition requirements for a -green- warehouse, costs for implementation, mitigating waste and increased recycling.

Result: Expected savings of $165K annually.

* Providing a high level of customer satisfaction with national distribution accounts, big box retailers, and major distributors in attaining 99.9% accuracy, and 99.7% on-time shipments.

Result: Gained repeat business while building sustainability.

KEITH L. WALES abotmk@r.postjobfree.com CELL: 630-***-****

GRAPHIC DETAILING, INC. - Glen Ellyn, IL 1991 - 2007

Founder of specialized imprinting and sub-assembly company for manufacturers of stamped metal, injection, and thermal molded plastics within the consumer goods and commercial application industries, 28 employees.

PRINCIPAL - GENERAL MANAGER

Scope: Founded Company to provide imprinting and sub-assembly work for manufacturers of stamped metal, and plastic forming corporations. Executed LEAN manufacturing practices, while maintaining inventory and streamlining operations. Implemented supply chain management and automated materials handling processes that leading to increased sales, improved purchasing, quality assurance, and warehousing while reducing lead time requirements for customers. Planned and developed new business relationships built on past expertise in four notable areas: process management, distribution, quality, and project management while applying `best practices`. Utilizing a personal approach for servicing clients by establishing corporate performance standards, developing good manufacturing practices, key performance indicators/metrics, with ongoing training processes in meeting client needs. Overseeing a staff of 28 skilled and non-skilled employees within warehouse and manufacturing facility. Grew company to $3M in revenue, selling company after 16 years, leaving to expand on business solutions expertise and supply chain management skills.

Key Initiatives & Accomplishments:

* Designed and led the development of and market launch of new marketing campaign to attract Mid-West Region business for fledgling company, Graphic Detailing, Inc., a private corporation on the fast-track of revenue growth. Installed fully mechanized communication systems to process leads that would generate growth, internally, as well. Managed the product in the distribution center, initially. Integrated supply chain management techniques ensuring an on-time turnaround process.

Result: The new system reduced handing by 30%, increased order turnaround by 75%.

* Executed a new warehouse management system (WMS) to meet compliance, across the million dollar company`s Procurement and Supply Chain Department. After developing the new supplier agreement plan, held staff trainings on supplier base management. Established new infrastructure on procedure and process documentation - guaranteeing cost control.

Result: The process improvement increased service levels from 12% and inventory reduced by 18%.

* Developed Supplier Score Cards for supplier selection and retention. Conducted semi-annual and annual audits on suppliers` locations, partnering to evaluate capabilities, safety, plans for lowering overall costs, reduction of waste, and an increase of service levels.

Result: 18 suppliers audited, resulting in 6% cost reduction for Company (17% for suppliers), increased service levels an average of 4%, fewer supplier accidents reported.

* Managed and drove business simplification efforts for corporation. Developed strategic and operational plans for all projects in excess of $10,000, and KPI achievement within manufacturing and sub-assembly.

Results: Increased revenue. Increased projects -won- from 58% to 96% in 5 years.

PRIOR:

AMERITECH COMMUNICATIONS - Chicago, IL

Held progressively challenging positions over 12 year tenure with company including development of distribution

operations and traffic requirements across six warehouses, with full P&L within a 5 state region.

DIRECTOR DISTRIBUTION SERVICES

Warehouse/Logistic Services * Vendor Management * Quality Assurance * Purchasing * Materials Management

ASSISTANT DIRECTOR OF MATERIALS LOGISTICS

AT&T MARKET MANAGER

EDUCATION & TRAINING:

Master of Science, Supply Chain Management, Elmhurst College, Elmhurst, IL

Bachelor of Science, Business Administration, Elmhurst College, Elmhurst, IL

Software Systems: WMS Systems - AutoCAD - Adobe Illustrator - Adobe GoLive -

Adobe Photoshop - Adobe PageMaker - FlowBreeze - MS Office products

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