Manager Customer Service

David Roemer

Email: *********@********.***

Address: **** ****** **** **

City: Galena

State: OH

Zip: 43021

Country: USA

Phone: 740-***-****

Skill Level: Management

Salary Range: 85

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

DAVID ROEMER

5855 Harrow Glen Court * Galena, OH 43021

740-***-**** * *********@********.***

SKILLED OPERATIONS PROFESSIONAL

Franchise professional with MBA; extensive business management experience with market leaders, Arby`s and Allied Domecq. Expert at driving service excellence through specialized training programs for employees and leadership/business coaching for leaders. Exceptional record of driving revenue/profit growth through business development, turnarounds, consolidations, and culture change.

Needs Analysis Business Plans Leadership Training

Operations Consulting Market Analysis Account Management

Franchise Operations Employee Training Executive Coaching

CAREER ACCOMPLISHMENTS

*Responsible for 137 units representing $120 Million in annual sales

*Ranked #1 in sales growth in 2011 with a 5% increase in same store sales

*Expert in coaching operators at all levels to implement and execute systems to achieve specific results

*Led Company with 18 Nationally Certified Training Units. Won Award for Training Excellence

*Designed 1-week field based Manager Certification Course

*Created Multi-Unit management Seminar that became a model for the Company

*Transformed Franchisee Culture from Activity-driven to Results-driven

*Converted over 20 Mister Donuts Shops to Dunkin` Donuts. Increased sales 40%

*Consolidated Orlando DMA production into one facility. Cut Franchisee Costs by 39%

*Cut new Instructor Training time by 40%

PROFESSIONAL EXPERIENCE

CAREER NOTE: Extensive training/teaching focus throughout career, including design and delivery of management/organizational leadership courses to both undergraduate and graduate students at the University of Phoenix, Columbus, OH and Stetson University, Deland, FL (2002).

ARBY`S RESTAURANT GROUP Columbus, OH * 2003-2012

Franchise Business Manager

Direct 11 franchisees with 137 restaurants generating $120M annual revenue. Lead/influence franchisees toward operational improvements, organizational development, new unit additions, store remodels, and local marketing. Special emphasis on organizational change initiatives, developing people, employee training programs certified training stores.

ALLIED DOMECQ Orlando & Jacksonville, FL * 1989-2003

$1B quick-serve restaurant company with more than 5,000 Dunkin` Donuts, Baskin Robbins and Togo units.

Franchise Business Consultant

Managed a highly-competitive territory of 80 quick serve units generating $30M annually, emphasizing revenue growth, operations, new store development, franchisee profitability, and service excellence

Manager of Training/Sr. Training Instructor

Directed 8-person team overseeing Dunkin` Donuts University. Developed and delivered multi-media programs for internal and franchise staff, including new instructor training, corporate policies, retail operations management, customer service, and product training.

EDUCATION

MBA, 2001, Stetson University, Deland, FL

BS, Business Administration, 1999, University of Phoenix, Maitland, FL

Beta Gamma Sigma, National Honor Society for Business Schools

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