Project Manager Customer Service
Resume:
Betsy Haines
Email: *********@********.***
Address: **** ********* ***.**
City: Canton
State: OH
Zip: 44718
Country: USA
Phone: 330-***-****
Skill Level: Management
Salary Range: 65
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Betsy Haines
6148 Armistice Ave. NW
Canton, OH 44718
*********@********.***
Highly motivated, self-directed professional with years of experience in maintaining a fast-pace and pivotal role in dynamic environments. Well organized project manager, prioritizing goals and working under deadlines without sacrificing creativity. Proven ability to recognize opportunities and take proactive measures to capitalize on opportunities that increase profits margins. Established history in strategic planning; able to successfully orchestrate complex projects and meet critical deadlines.
Core Competencies Include:
ORGANIZATIONAL SKILLS: Track record of efficient time management techniques including planning, scheduling and delegating. Created and implemented improved workflow processes that expedited and enhanced services, eliminated redundancy, and reduced time to completion Project Management : Consistently employ solutions to increase communication while using time efficiently to track progress and meet goals COMMUNICATIONS: Motivate team members to achieve goals, resolve interpersonal conflicts, create positive learning environment. Proven effective written and oral communications CUSTOMER SERVICE: Extremely sociable and able to put visitors at ease. Ability to negotiate and persuade to achieve desired results. PROBLEM SOLVER: Respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change, and refocus on new priorities.
Professional Experience
Republic Special Metals canton Oh (2007 2012)
FINISHING MANAGER 2009-2012
* supervise / schedule/ prioritize work order through 3 areas of processing to meet production schedules and customer due dates
* process raw material inventory receipts and application of raw material
* Create shop orders for customer orders/ reviewing customer specifications
* Converting subcontract orders from Customer POs to work orders for processing
* directing material flow of steel throughout all plant processes
* Purchasing process consumables through sap system
Forge Shop Manager 2007-2009
* Planned, organized and managed the open-die forging processes of alloy and nickel based steels from ingot to specified billet sizes. Included the post forge heat treatment of normalizing/tempering/annealing.
Canton Drop Forge Canton Ohio (1989 2007)
Superintendant
2004-2007
Lead Foremen
1998-2004
* Responsible in managing and directing staff and ensured that changes in productions schedules are addressed promptly and correctly
* Maintained safety programs and ensured safety on workplace
Quality Control Technicial
1991-1998
* Reported directly to Chief Metallurgist performing destructive testing on machine samples and preparing micro/macro specimens and etches
* Demonstrated expertise in Microphotography. Evaluated grain structure and rated grain sizes.
* Reviewed steel mill certifications to customer and/or industry standards and approved for further forge processing
Education Training
Six Sigma Green Belt Certification
Villanova University
2006
BS in Business Management
Walsh University
North Canton, OH
2001
AS in Business Management
Stark State University
Canton OH
1998
ISO Lead Auditor Certification
Stark State University
Canton OH
1997
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