Customer Service Design

Location:

Phoenix, AZ

Posted:

October 02, 2012

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Resume:

The Artist

The Company

The Geek

Website Design

WordPress Websites

WordPress Portfolio

E-Commerce Websites

E-Commerce Portfolio

Flash Websites

Flash Portfolio

Website Process

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Graphic Design

Illustrations

Design websites with Wordpress as well as custom Illustrations. Comics and comic books

are my main interest of subject matter but I design websites with any subject matter

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Resume

RONALD MIRANDA

480-***-**** ***@***********.*** Phoenix, AZ

Experience:

Senior Website and Graphics Designer (March 2008November 2011)

THINK! Printing and Graphics Solution

1425 E. University Dr #B-107 & #B-108

Tempe, AZ 85281

Duties Include:

Advise and assist 2nd level web and graphic designers.

Manages the build of multiple Shopping Carts, CMS, Flash and basic websites.

Creates graphics and multimedia content for print and Web-based media

Recommends appropriate graphics and multimedia elements to meet project

requirements.

Creates storyboards and prototypes.

Works with subject matter experts to verify accuracy of graphics and multimedia.

Defines and documents graphical design standards.

T-Shirt DesignsCustom IllustrationGraphic and Multimedia Design (March 2002September 2007)

EMCOR

4050 Cotton Center Blvd. Suite 40

Phoenix, AZ 85040

Duties Included:

Manages multimedia and graphical design projects.

Creates graphics and multimedia content for print and Web-based media

Recommends appropriate graphics and multimedia elements to meet project

requirements.

Creates storyboards and prototypes.

Works with subject matter experts to verify accuracy of graphics and multimedia.

Defines and documents graphical design standards.

Assists with Learning Management System design.

Manages vendors for graphics design projects. This will include researching

appropriate vendors, evaluating work quality, and recommending when payment

should be processed for vendors.

Obtains copyright permissions when third-party graphics must be used. This will

include identifying the source of the copyright holder, contacting the

permissions granted.

Web and Graphics Design (December 2001March 2002)

BTENA (Building Technology Engineers of North America)

Phoenix, AZ

Duties: Create and maintain call center intranet website.

Customer Service Representative (September 2001December 2001)

CBRE (CB Richard and Ellis)

Phoenix, AZ

Duties: Responsible for answering telephone call inquires, creating work orders

and dispatching all work orders, in a timely manner determined by contract, via

Email/fax to vendors, facility managers and BTENA Technicians.

Senior Assistant Manager / Safety Coordinator (July 1999September 2001)

Circle K (Costco)

Tempe, AZ

Duties: Managed 2nd shift staff, Invoices, Customer Service, Register

Skills:

DIV Based HTML

CSS

PHP (wordpress)

Flash Work

Vector Graphics

Pencil Illustrations

Ink Illustrations

Water Colors

Colored Pencil Illustrations

Digital Colors

Digital Inking

Operating Systems:

Windows XP

Windows Vista

MAC OS X

Software:

CS4

Adobe Fireworks

Adobe Photoshop

Adobe Illustrator

Adobe Flash

Adobe Dreamweaver

Microsoft Office

FTP Programs

Education:

Collins College (Sept Dec 2003)

Tempe, AZ 85283

Certificate in Multimedia Production

(Studies were HTML, JavaScript, CSS, PHP, Actionscript, Flash, Photoshop,

Illustrator,

and Dreamweaver)

GlobalOrg (Sept 20th 27th 2002)

Anthem, AZ 85085

Certificate

(18 hour training in Adobe Illustrator 10)