Engineer Customer Service

.

Gil Morris

Systems Engineer

Gil Morris

**** ********* ** -* Hahira, GA, 31632 -* 229-***-**** -* ***@********.***

CAREER OBJECTIVE

Successful Systems Engineer: Information Technology Professional with 10+ years of

technology experience working at global, regional and private small business companies.

Possess extensive hands on experience working with a variety of business clientele and

technology companies. Relocating to Scottsdale, AZ. pursuant to obtaining full-time

employment. Areas of expertise include:

Technology Deployment * Diagnosis, Troubleshooting, Repair * Customer Service

Configuration & Implementation * Systems Analysis * LAN Management

Integration, Installation & Support * Problem Resolution * Security Management

TECHNICAL PROFICIENCIES

Operating Systems: MS Windows Server 2008R2, 2003, 7, Vista, XP, Mac OS X

Networking: Local Area Network (LAN), TCP/IP

Software: MS Exchange (including hosted), MS Office, Google Apps, Intronis, Kaseya,

Connectwise, MS Hyper-V Manager, Sage MAS 200, AST Persona

Hardware/Systems: SonicWall Firewalls/VPN Appliances, Cisco/Linksys/Netgear Routers &

Switches, ioSafe Data Storage Devices, Axcient Backup Devices

Tools: BackupExec, McAfee (SaaS)/AVG Network Ed. Antivirus, McAfee MXLogicPROFESSIONAL EXPERIENCE

NEXXTEP TECHNOLOGY SERVICES, INC, Valdosta, GA United States

Systems Engineer (Level II), Nov 2010 " present

Provide telephone, remote Internet and onsite technical support for business clientele.

Train and mentor Interns and Help Desk Technicians (Level I).

Other duties included troubleshooting PC/Mac desktop and server hardware issues,

SonicWall hardware firewalls, Linksys/Cisco routers and wireless access points as well as

setup onsite/hosted Exchange accounts for PCs, Macs, iPhones, iPads, Android and

BlackBerry devices.

Nexxtep was ranked one of Georgi-s Top 10 Places to Work in 2011 by Georgia Trend

Magazine.

TREATMENT CENTERS OF AMERICA, Valdosta, GA United States

Systems Administrator, Sep 2009 " Nov 2010

Helped support this organization from 3 offices to 7 cross the entire State of Georgia

with a final staff count of just under 50 total employees upon departure.

Administrated the implementation of PC and network hardware procurement, deployment and

support for the organization.

Worked with software and biometric hardware vendors to ensure Government medical

regulatory compliance with Methadone dispensing guidelines.

Trained staff of nurses, medical technicians and Drs. With new updates and new

technologies as they were approved by Administration Office and implemented.

MORRIS ORTHODONTICS, Waycross, GA/Moultrie, GA United States

Systems Administrator, Jun 2005 " Nov 2010

Helped the expansion of the company to open a new clinic of 15 employees out of town

which significantly enhanced revenue of business.

Supported the Orthodontic practice with a total of approx. 3o employees, between two

offices, maintaining their network, servers, desktops, notebooks, thin clients and mobile

devices.

Helped to implement new medical software upgrades along with vendor support for software

and X-Ray systems.

Procured assets, worked with vendors to wire building and provided phone system, software

licensing, ensured and recorded warranties for IT assets. Setup Google Apps for all users

and worked with website developer to maintain site updates.

GMITS, LLC, Valdosta, GA United States

Owner/IT Consultant, Jun 2004 " Jun 2005

Provided general IT services for small business and residential clientele. Setup LAN and

wireless networks, procured hardware/software, supported PCs and various software

applications, malware removal, website maintenance through affiliate developer.

GRIFFIN, LLC (A DUPONT COMPANY), Valdosta, GA United States

Help Desk Technician/Systems Engineer, Mar 2001 " Jun 2004

Provided Level I Help Desk support for multi-national and global enterprise (primarily

North America).

Maintained PC systems, worked with Dell on system image creation and deployment, assisted

Network Engineers in troubleshooting issues, assisted Network Admins with user

maintenance/password resets for various systems.

Promoted to Systems Engineer during tenure and assumed new job role duties in addition to

previous position responsibilities due to structural re-alignment by acquisition of

Griffin by DuPont.

EDUCATION

VALDOSTA TECHNICAL COLLEGE, Valdosta, GA United States

Computer Information Systems, March 2001

GPA: 3.4/4.0

CERTIFICATIONS

Currently working on acquiring the following Certifications:

CompTIA A+ and Network+ (Spring 2012)

Sage ERP MAS 90 and 200 (Spring 2012)

Microsoft Certified Desktop Support Technician (Summer 2012)

Microsoft Certified Technology Specialist (Summer 2012)

AWARDS

Award for Teamwork Excellence, 2003 (Griffin, LLC)

Dell Certified Technician, 2001-2004

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