Customer Service Manager
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wilfredo maldonado Computer information systems specialist / PC technician
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Clifton, NJ 07012
*******@*********.***
Education
Associates in Applied Science in Computer Information Systems
09/2009 ~ 02/2011 DeVry University Paramus, NJ
Bachelors in Applied Science in Computer Information Systems
02/2011 ~ 10/2012 DeVry University Paramus, NJ
Current GPA: 4.0
Curriculum Summary:
Programming concepts including C#, Java, HTML, CSS, and SQL
Introduction to networking
Introduction to routing
Hardware and software
Digital crime and evidence procdures
Comuter ethics
Digital Forensics
Diploma in CET (Computer Electronics Technician)
10/1998 ~ 12/1999 RETS Institute Nutley, NJ
Professional Experience
E-Discovery Analyst07/2012 ~ PresentAtlas Data Systems (Contracted to Merck) Westfield, NJ
Maintain the inventory of backed up hard drives and other media. Back up hard drives,
home drives and email files to disk. The major duties of this position include:
Inventory all incoming physical drives.
Create records in database to start Custodial Process.
Decrypt drives when applicable (with SafeBoot).
Ghosting/ imaging drives to prevent data loss (Norton Ghost)
Store and document ghosted media
Retrieve Media for use by Merck legal.
Re-store media when returned.
Senior Customer Service Engineer01/2000 ~ 07/2010Bowe Bell & Howell Englewood Cliffs, NJ
Maintain customer satisfaction by providing direct technical assistance on all products
and maximize uptime by maintaining equipment functionality. The major duties of this
position include:
Install, assemble, and, dismantle machinery
Diagnose and repair all machinery
Perform preventitive maintenance on a regular basis
Write, maintain and complete records of all work
Perform upgrades or modification on equipment designs (hardware and/or software)
Mailroom manager and Receiving
06/1995 ~ 01/2000Popular Club Plan Garfield, NJ
Assisted in running mailroom and receiving for entire company .The major duties of this
position include:
Prepare incoming and outgoing mail for distribution
Operate mail processing equipment
Maintain records of all goods shipped and received
Maintain accurate records of money spent on all outgoing mail
Skills
Java
C#
HTML/CSS
Working Knowledge or PHP
Working Knowledge of JavaScript
PC Hardware/Software
Languages
Fluent in Spanish
Certifications
CompTIA A+ Certification
CompTIA Network+ Certification
04/2011
12/2011
Awards & Affiliations
Service Excellence Award achieved at Bowe Bell & Howell
Phi Theta Kappa Honor Society member
Golden Key Honour Society member
Designed and coded by: Wilfredo Maldonado Graphics by: Vincent J Lilly
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