Customer Service Sales

Samson Suresh Prasad

Email: ********@*********.***

Address:

City: Mountain view

State: CA

Zip: 94041

Country: USA

Phone: 650-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To use my ability to work in a team environment. I am self-motivated and able to work both independently and as collaborative team member. To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience,that will allow me to grow personally and professionally.

Educational Background:

High School Dipolma from Bhawani Dayal Arya College, Mountain View CA 1/2001 to 1/2000 (Business Computer Course & Basic Accounting Course)

High School Dipolma from Fiji Institute of Technology, Mountain View CA 1/2001 to 9/2012

Job History / Details:

Career Overview

To use my ability to work in a team environment. I am self-motivated and able to work both independently and as collaborative team member. To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience,that will allow me to grow personally and professionally.

Accomplishments

Computer and Internet literate. Proficiency with Microsoft office, Sales Force.

Ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving, team environment with strong attention to detail.

Strong communication skills with ability to work independently and resolve issues quickly and effectively.

Diligent, reliable, focused and hardworking.

Ability to handle confidential and sensitive information with discretion.

5 years security experience in a family owned business.

Bilingual in English, Spanish, Punjabi and Hindi.

8 years of excellent customer service experience.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Skilled at operating computerized cash registers and scanners.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks.

Work Experience

December 2008 to Current

Stanford Inn Menlo Park, CA

Front Desk Agent

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.

Record guests comments and promote and sales.

Advise housekeeping which rooms have been vacated and ready for cleaning.

Balance cash accounts and review accounts when guests checks out Maintained an inventory of vacancies, reservations and room assignments.

Welcome and Register arriving guests and assign rooms.

Answer inquiries regarding hotel services and registration by letter, by telephone and in person.

February 2012 to Current

Secuirtas Security Services San Jose, CA

Security Officer

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Answer alarms and investigate disturbances.

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Circulate among visitors, patrons, and employees to preserve order and protect property.

Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.

Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Escort or drive motor vehicle to transport individuals to specified locations and to provide personal protection.

Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.

Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

May 2011 to September 2012

LSG Sky Chef Burlingame, CA

Airline Coordinator

Worked in cooperation with other Associates, Flight Attendants, and other airport personnel.

Provided flight activity updates when needed.

Maintained documentation of activities Meeting arriving aircraft and Engaging with the flight crews.

Calculated meal count and arranged to deliver to upcoming flights.

Maintained established processes that supports airport, airline and government security processes and regulations.

Ensured compliance with all Company standard operating procedures and policies.

June 2010 to December 2010

US Security Associates San Jose, CA

Security Officer

Conduct vehicle patrols of property to deter theft and vandalism.

Perform scheduled lockup and unlock of specific doors and points of entry Patrolled all levels of buildings and exterior for suspicious activities.

Maintained logs of activities and observation Foot patrol of interior and exterior to monitor any unusual activities.

September 2006 to April 2009

Kelly-Moore Paint Company San Carlos, CA

Warehouse Shipping Clerk/Accounting Clerk

Responsible for all support activities related to shipping, including, but not limited to, communication and coordination with transportation companies, handling routine questions and problem, and record maintenance.

Unpack and check goods received against purchase orders or invoices.

Maintain records/ receiving logs of received goods and rejects unsatisfactory items. Prepare and maintains records of merchandise shipped.

Distribution of parcels internally daily.

Verification of condition, quality, quantity, and related documentation.

Stock and/or Re-stock (when necessary) pallets, label, warehouse, etc.

Arrange pick up with different carriers as requested by customer.

Includes filling out BOLs, packing slips, all related documents.

Posts weights and shipping charges and prepares goods for final shipment.

Assembling, packaging, addressing, and freight coordination.

Provide shipping quotes upon request.

Record on all incoming and outgoing shipments.

Assist in maintaining and organization of warehouse facility.

Assist with Inventory management and cycle counts.

Examines, stocks and distributes materials in inventory and on manufacturing lines.

Ensure we are in compliance with their packaging requirements provided to us by customer.

Maintained accurate Accounting Record.

December 1998 to September 2005

Narhari Electrical Company Suva, Fiji Islands

Senior Supervisor/Salesman

Develops new sales opportunities and addresses and services the needs of established accounts.

Utilizes excellent products/solutions and customer knowledge to educate customers on pricing and application advantages, and how they meet customer's needs.

Set goals and objectives, develops sales/business plans, establishes call plans and strategies, develops account profiles and executed the sales plan.

.Applied market and account skills necessary for dealing with specific target audiences.

Maintained a high level of customer satisfaction through increased availability/access, timely communication, placing accurate orders, tracking and expediting orders, and following up on accounts.

Assisted management in training Sales Support personnel on products/solutions/services application and pricing.

Collaborated with management to implement customer rewards systems that generated new sales.

Trained new hires for more excellent customer service to generate more sales.

Created sales invoices and counted inventory.

Developed an intimate knowledge of product line for the purpose of knowledge.

Merchandised store for maximum Narhari Electrical Company presence which includes building displays, rotating stock, maintaining clean shelves, taking corrective action for out of stock situations as well as ensuring accurate pricing at all times.

Educational Background

1997 Bhawani Dayal Arya College Suva,

College Certificate Business Computer Course & Basic Accounting Course

2000 Fiji Institute of Technology Suva,

Business/Accounting

Certificate in Business Computer

Certificate In Accounting

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