Administrative Assistant Customer Service
Resume:
MEDICAL ADMINISTARTIVE ASSISTANT (EAST BAY)
Date: 2012-09-27, 11:38AM PDT
**********************@*****.***
QUALIFICATIONS:
Work well without supervision
Resourceful and creative
Ability to prioritize and remain focused on the essence of an issue
Excellent with patients support services
Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
07/10-05/12 ReGynesis Health Services OBGYN Oakland, CA
Front Office Supervisor/ Comprehensive Perinatal Services Supervisor
Manage patient scheduling on Mac Practice, EMR
Manage multi-lined phones, telephone triage
Insurance verification, e-Prescribe, assisted with back office
Intake coordinator, performed ninety minute assessments
Entered all pertinent patient information into the data base
8/07-6/10 Whole Foods Market Oakland, CA
Customer Service Team Supervisor
Teaching others in a constructive and positive manner
Supervised and trained new employees, assisted with scheduling
Oversee team and resolve difficult customer situations
Respond promptly to customer needs and questions
Answered multi-line telephone system, handle stressful and difficult situations
05/05- 03/07 Kiwi Pediatrics Berkeley, CA
Medical Administrative Assistant
Pulled charts for next day patients, process patients charts and superbill
Greeted and directed patients to exam room
Answered multi-line telephone routed calls
Performed faxing, photocopying and filing duties
Assisted supervisor with special projects
2/03-3/05 Dr. Clifford Wainwright DDS Oakland, CA
Dental Receptionist
Cheerfully greeted and check-in patients
Processed insurance claims, prepared financial arrangements
Accurately maintain detailed patient records in a fast-paced environment
Sorted and distributed mail, collected co-pays and posted payments
Send out statements and recall postcards
Arrange conferences calls and meeting
EDUCATION:
2002/2003 Bryman College Medical Administrative Assistant Hayward, CA
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