Customer Service Sales

LEAH M JOHNSON

Email: ********@**************.***

Address:

City: Akron

State: OH

Zip: 44305

Country: USA

Phone: 330-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My goal is to obtain a position as a team-player in a people-oriented organization where I can utilize my customer-service skills. Also to work in a challenging, upbeat environment and achieve corporate goals.

Educational Background:

High School Dipolma from University of Akron, Akron OH 1/2001 to 7/2006 (Business)

Job History / Details:

Summary

My goal is to obtain a position as a team-player in a people-oriented organization where I can utilize my customer-service skills. Also to work in a challenging, upbeat environment and achieve corporate goals.

Highlights

High customer service standards

Skilled in call center operations

Dedicated to process improvement

Adheres to customer service procedures

Committed to maintaining data integrity

Strong problem solving ability

Troubleshooting skills

Customer service award

Accomplishments

Recipient of "Rising Star Award" in 2012.

Promoted to E-commerce department in 2012.

Floated to and assisted new hires

Experience

June 2012 to Current

Sterling Jewelers Fairlawn, OH

E-commerce

I review and verify online applications for new and existing customers.

Determine the authenticity and creditworthiness of customers applying for credit.

Gathered and verified all required customer information for tracking purposes.

Process online orders in a timely manner.

Take inbound calls and make outbound calls to customers

Processed a constant flow of applications of up to 15 transactions per hour.

August 2010 to June 2012

Sterling Jewelers Fairlawn, OH

Credit Authorizations

I review and verify new and existing customers in store transactions for credit approval.

Answered a constant flow of customer calls, also made outbound calls to stores.

Verified and reviewed a constant flow of credit applications with up to 15 transactions per hour.

Determine creditworthiness and authenticity of new and existing customers.

June 2009 to April 2010

HHgregg Akron, Ohio

Electronic Sales

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Wrote sales slips and sales contracts.

August 2006 to June 2008

Walgreens Akron, OH

Service Clerk

Answered questions regarding the store and its merchandise.

Computed sales prices, total purchases and processed payments.

Demonstrated use and care of merchandise.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Greeted customers and ascertained customers' needs.

Education

Present University of Akron Akron, Ohio

In Progress Business

Emphasis on Business Administration

Took General Education classes and Business classes.

Degree In Progress

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