Customer Service Representative

Nancy Bustamante

Email: ********@*************.***

Address:

City: THORNTON

State: CO

Zip: 80229

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Customer Service Representative - Client Relations.

Educational Background:

High School Dipolma from Skyview Academy HS, Thornton CO 1/2001 to 6/2009 (Spanish)

Job History / Details:

Career Focus

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Customer Service Representative - Client Relations - Data entry

Hardworking and Dedicated Bilingual.

Summary of Skills

Cash management

Store maintenance

Telephone inquiries

Adaptability

Excellent communication skills

Fast learner

Strong client relations

Energetic work attitude

Customer service expert

Bilingual/Spanish and English

Typing

Speaking

Listening skills

Customer service expert

Multi-line phone talent

Adaptive team player

Data collection

Data entry

Multi Task

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Acted as shift leader while manager was on maternity leave.

Professional Experience

June 2006 to May 2012

Dacono Discount Dacona, co

Cashier

Organized weekly sales reports for the sales department to track product success.Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Routinely answered customer questions regarding merchandise and pricing.

Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Received multiple reviews acknowledging my level of dedication to excellent customer service.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Monitored cash drawers in four checkout stations to ensure adequate cash supply.Handled cash stock and inventory balances.

Education

2009 Skyview Academy HS Thornton, Co

High school diploma

Continuing education in Jan. 2013

Professional Affiliations

National Customer Service Association

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