Software Engineer Customer Service

**** ******* ****

Venice, FL *****

Home 941-***-****

E-mail *******@*****.********* Lofgreen

Summary

Seeking employment where my vast high tech work experience and general skill set could be

useful. Over 20 years of OPS, IT and SW development work combined. Extremely driven and a

self-starter. Great disposition and passionate about delivering excellent service and

amazing production results. I work intelligently ensuring my talents are wholly utilized.

Functional Highlights

I am a motivational team leader with strong people skills as a mentor and a strong TOI

advocate.

I have gained proven management skills through directing several, simultaneous high-

visibility software projects.

Knowledgeable in problem tracking and resolution. Quick, creative and an individual

thinker

Vast knowledge of SW product development life cycle from inception to delivery.

Participated on gathering and determining customer requirements, creating projects,

technical designs and test plans, build and unit test solutions, to managing releases

which culminated in timely and successfully delivered software products to market.

Comprehensive understanding of leading SCM tools, i.e. Visual SourceSafe, ClearCase UCM,

MultiSite, Ant, kornshell, Java SDK, CruiseControl, JUnit, RoboHelp, Continuus, CM InSync,

JCL, etc.

Experience

2012NowThe Nielsen Company LLC, Nokomis, FL

Statistical Data Entry Editor

Statistical Data Entry responsibilities include to scan diaries filled out by television

viewers nation-wide, to determine if the diaries are within the measurement periods, to

determine if household information is accurate and complete, to salvage any female

household information as needed according to standard procedures, to enter accurately all

viewing information and to meet or exceed all target expectations as far as speed and

accuracy of all completed statistical data. This is a part-time seasonal position that

goes with the existing or new television series seasons. We are at a pause between

production cycles as of 6/18/12 through 7/9/12. We will resume work on the week of 7/9/12.

20122012Lyneer Solutions, Sarasota, FL

NCO CSR Representative

CSR responsibilities include to thoroughly and accurately collect personal information,

to be empathetic to client s feelings and needs, provide excellent customer service,

capture information collected and client s resolution status on CSR application. On this

assignment we were required to sign a confidentiality agreement due to the nature of the

assignment. I cannot further explain my specific duties or mention the actual Call

Center s direct client name

2011NowTJX Companies, Inc., Venice, FL

TJX Company Associate

Responsible for preparing the receiving bay to accommodate merchandise going to all store

departments. Sorting of goods, ensuring price and security tagging is properly handled. In

charge of multiple store areas, making sure my areas are fully stocked. I create

attractive visual merchandise stands strategically displayed through the entire store

floor. Backup Jewelry attendant and Front End Cash register. Successfully assisted in

creating many special store event projects. Monitor the store on a regular basis for

safety to protect it against theft and potential product pilfering and damaging. Report

all suspicious observations to store security. This is a part-time job.

2010 2010Bittersweet, Inc., Port Charlotte, FL

Personal Tax Associate

Responsible for doing pre-screening questions to determine client s tax category,

conducting full interviews with clients regarding their specific tax situation, gather

available documentation and request additional information if necessary. Prepare the first

draft of tax return and go over it with client to verify accuracy. Obtained clients

approval, signatures and payment for tax services performed. Submit tax returns to IRS,

calculated estimated IRS process time and inform clients

20002009Hewlett-Packard (prev. Compaq), Cupertino, CA

Software Engineer Specialist

Responsible for creating, populating, managing, building, testing and submitting multiple

HP Neoview SQL product suites as well as managing and submitting other assorted

independent Neoview software products.

19852000Electronic Data Systems, Santa Barbara, CA

Software Engineer

I was responsible for gathering requirements to customer reported problems, design

technical solutions, develop source code, test solutions and implement the new

functionality for numerous software applications and deliver software solutions to my

assigned customers.

Last Assignment Specific Tool Proficiency

For HP Neoview product I used IBM Rational ClearCase UCM and ClearCase Multisite as the

source control repository tool.

I used CruiseControl for continuous integration of incremental test builds to discover

any offending deliveries causing compile errors to catch and correct problems before the

official master builds.

For SQL HP Neoview product builds I used a master build script written in Kornshell,

invoked with command arguments from Windows client build systems from a VS.NET shell.

Learned and implemented the Compiler Performance Regression (CPR) OptPerf testing process

for the HP Neoview platform, installed it on SCM test standalone systems and documented

the CPR process using Twiki.

I used the HP Neoview Content Tracking Tool, which is an in-house tool, designed and

created by our team. The Content Tracking tool is used by the whole HP Neoview development

community in the US and abroad.

Successfully completed Toolset Updates. Gathered, tested and implemented the transition

of several Toolset updates. Phased each upgrade process in three milestones, until each

Toolset update went live.

Education Bachelor Degree in Business Administration, major Computer Science

Universidad Centroamericana (UCA) Jose Simeon Canas, San Salvador, El Salvador, Central

America

Software Engineer Cobol Curricula

EDS sponsored - IAD Technical Development, Plano, TX

Also, I served in IAD Technical Development as an Assistant Instructor for one cycle.

This is an honor that is bestowed only upon graduates who have demonstrated exceptional

technical and mentoring skills

ClearCase UCM Admin certification

Compaq sponsored Island Training, Cupertino, CA

Obtained certifications or updates for SCM, SEI CMM, SLC, TRM2000, Genesis/GenWEB, CRIS

(in-house release and integration HP system) and many other SW development tools

Compaq sponsored Education, Cupertino, CA

NSK Basic Training certification

Compaq sponsored NonStop Essentials, Cupertino, CA

Computer Programming, RPGII, Basic, Cobol

Bryant and Stratton Business Institute, Santa Barbara, CA

Various technical certifications, i.e. JCL, CA-7, Control-M

EDS sponsored - Computer Focus and New Horizons, Santa Barbara, CA

Additional Information

US Citizen with clean record capable of obtaining company sponsored Top Secret Clearance

Written and spoken fluency in English and Spanish

Analytical and detail oriented

Batch scheduling familiarity

Recipient of numerous HP project completion awards and acknowledgements

Contact this candidate