Customer Service Engineer

RESUMERECORD:

NAME: Paul Luu

CITY:

STATE:

ZIPCODE:

EMAILADDRESS: *********@*****.***

PHONEAREACODE: 714

PHONENUMBER: 207-0535

LASTUPDATED: 2/19/2001

Paul Luu US Citizen Technical Institute No 714-***-**** *********@*****.*** Paul Luu

Santa Ana, CA 714-***-**** *********@*****.***

Objective: Computer Technician: a challenge

position with opportunity for utilize my full potential Experience: 12/9703/2000 Senior

Customer Service Technician (Re-Certificate Center) ATL Products, Irvine, Ca Install,

repair & refurbish tape drives & library. Test & maintain, record, report, and work

instruction. Utilize Zadian SCSI test system, Windows 95 & NT, Agile, MS office 12/9510/97

Test TechnicianSeagate Corp., Costa Mesa, Ca Testing customer returned products (RMAs)

tape drive & autoloader. Utilize Zadian SCSI test system, Backup Exe, DOS, Windows 95 & MS

office 09/8606/95Test Engineer-TechnicianMicro General Corp., Santa Ana, Ca Install,

troubleshoot & repair multi-manifest parcel shipping system & peripheral equipment

Program, test & debug Motorola 6802 Assembly language, emulator & scale simulator Assist

engineers in implementation on the scale operation, hardware & software 02/8405/85

Assembler/TesterArchive Corporation, Costa Mesa, Ca Test, install & rework tape drive &

associated boards. Check sensor, head output for symmetry, calibrate & align Read/Write

head

Education: Certificate of Customer Service Engineer training, October 1998 DLT tools

& SCSI technology, Tape libraries ATL Products, Irvine, Ca Certificate of Service & Repair

Postal & Shipping systems, September 1986 Micro General Corp, Irvine, Ca Certificate of

Computer Technology, August 1986 Control Data Institute, Anaheim, Ca Certificate of

Electronics Technology, December 1985 Santa Ana College, Santa Ana, Ca GED Certificate,

August 1986 Adult School Center, Santa Ana, Ca

Skills Software: Windows 95 & NT, Assembly,

Basic, Fortran, DOS, Lotus 123, Foxpro, MS office, LAN, Flowchart, Formtool, MC6802

Emulator & scale simulator, SCSI, Agile Hardware: DVM, oscilloscope, logic analyzer,

function generator, power tools & peripheral Equipment, schematic, wiring diagrams,

blueprints Studies -Human FactorPaul Luu

Santa Ana, CA

714-***-****

*********@*****.***

Objective: Computer Technician: a

challenge position with opportunity for utilize

my full potential

Experience:

12/9703/2000Senior Customer Service Technician

(Re-Certificate Center)

ATL Products, Irvine, Ca

Install, repair &

refurbish tape drives & library. Test & maintain,

record, report, and

work instruction. Utilize Zadian SCSI

test system, Windows 95 & NT, Agile, MS office

12/9510/97Test TechnicianSeagate Corp., Costa

Mesa, Ca

Testing customer returned

products (RMAs) tape drive & autoloader. Utilize

Zadian SCSI

test system, Backup Exe,

DOS, Windows 95 & MS office

09/8606/95Test Engineer-TechnicianMicro General Corp.,

Santa Ana, Ca

Install, troubleshoot &

repair multi-manifest parcel shipping system &

peripheral equipment

Program, test & debug

Motorola 6802 Assembly language, emulator & scale

simulator

Assist engineers in

implementation on the scale operation, hardware &

software

02/8405/85Assembler/TesterArchive Corporation, Costa Mesa,

Ca

Test, install & rework

tape drive & associated boards. Check sensor,

head output for

symmetry, calibrate &

align Read/Write head

Education: Certificate of Customer Service

Engineer training, October 1998

DLT tools & SCSI

technology, Tape libraries

ATL Products, Irvine, Ca

Certificate of Service &

Repair Postal & Shipping systems, September 1986

Micro General Corp,

Irvine, Ca

Certificate of Computer

Technology, August 1986

Control Data Institute,

Anaheim, Ca

Certificate of Electronics

Technology, December 1985

Santa Ana College, Santa

Ana, Ca

GED Certificate, August

1986

Adult School Center, Santa Ana,

Ca

Skills Software: Windows 95 & NT,

Assembly, Basic, Fortran, DOS, Lotus 123,

Foxpro, MS

office, LAN, Flowchart,

Formtool, MC6802 Emulator & scale simulator,

SCSI, Agile

Hardware: DVM,

oscilloscope, logic analyzer, function generator,

power tools & peripheral

Equipment, schematic,

wiring diagrams, blueprints

Studies -Human Factor

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