Customer Service Sales

Melissa Teemer Mims

Email: ********@**************.***

Address:

City: Conyers

State: GA

Zip: 30094

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a highly goal-oriented and experienced Sales and Marketing Manager with over 12 years experience in search of a career that expands my skills as well as challenges my extensive experience in, management, problem solving and organizational development while. I have proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships. I am a highly detailed oriented, excellent multi-tasker, self-starter, and great team player. I successfully and aggressively complete task-oriented goals while maintaining tenacity and flexibility under high-pressure situations. Customer service is not a skill set but a way of life for me.

Educational Background:

High School Dipolma from University of the Rockies, Colorado Springs CO 1/2001 to 10/2011 (Psychology Organizational Development)

High School Dipolma from Savannah State University, Colorado Springs CO 1/2001 to 10/2012

Job History / Details:

Executive Summary

I am a highly goal-oriented and experienced Sales and Marketing Manager with over 12 years' experience in search of a career that expands my skills as well as challenges my extensive experience in, management, problem solving and organizational development while. I have proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships. I am a highly detailed oriented, excellent multi-tasker, self-starter, and great team player. I successfully and aggressively complete task-oriented goals while maintaining tenacity and flexibility under high-pressure situations. Customer service is not a skill set but a way of life for me.

Core Qualifications

Negotiation Skills

Team Building

Organizational Development

Staff Rentention

Strategic Planning

Sales

Service Quality Improvement

Excellent Communication Skills

Customer Relations

Team Leadership

Event Management

Problem Resolution

Training and Development

Professional Experience

November 2011 to Current

In & Out Automotive Services, LLC Conyers, GA

Administrative Assistant

Create Marketing Concepts to increase business

Plan, assign and direct work

Traines staff in customer service best practices

Increased business by 50 percentage

Increased revenue by 60 percentage month over month

January 2004 to November 2011

Enterprise Car Rental

Branch Manager

Oversee and managed over 1.2 million dollars of physical assets and physically oversee the orchestration of all day-to-day maintenance of those assets.

Plan, assign and direct work; appraise and document performance

Reward and coach employees; address customer complaints and partner with personnel to resolve problems

Conduct daily meetings to improve sales, retention, morale and areas of opportunity

Prepare and implement fleet, marketing, employee and sales plans

Identify, prospect and conduct lead management and establish business to business relationships to foster increased marketing and sales.

Resolve various common to complex problems with latitude for initiative, independent judgment and decision making

Supervise and manage 10 direct reports and over 25 indirect reports

Lead customer service efforts that achieve 82 percentage completely satisfied customers

Create and implement processes for providing feedback, maintaining consistency and efficiency of the internal processes through weekly and monthly evaluations

Trained, coached and mentored staff to ensure smooth adoption of new programs

Directed strategic initiatives to achieve branch sales goals

January 2002 to January 2004

Assistant Manager

Completed daily tracking, attendance, evaluations, retention and any continuous improvement initiatives.

Oversaw day to day operation in managers absence.

Conducted morning pep rallies to increase daily sales.

Increased companies fleet growth by 6 percentage in one month through vigrous marketing efforts

Reduced branch bad debt from 13 dollars per car to single digits

2001 to 2002

Management Assistant

Provided outstanding customer service to approximately 1000 plus internal and external customers per month.

January 2000 to April 2000

Branch Corporate Account Manager

Organized branch marketing calendar.

Assessed area for new business.

Developed relationship with business sector to increase branch revenue.

January 1999 to January 2000

Management Trainee

Made "Top Performers Club"

Sold an average of 135 percentage in package sales

Landed branch largest Corporate Account in one month time frame

Representative for Women's Focus Group

Representative for the Diversity Focus Group

Education

October 2011 University of the Rockies,

Master's Degree Psychology Organizational Development

May 1999 Savannah State University Savannah, GA

Bachelors of Arts and Science Mass Communication/Psychology

Volunteerism

Shoal Creek Elementary Parent Teacher Association (PTA) PresidentAugust 2008-May 2012 Raised over $40,000 in one school term

Increased membership by 20 percentage over previous year to date

Recruited, retained, and motivated diversity through effective programing

Merged relationship between parents, teachers and Board of Education

2nd Vice President of the Rockdale Parent Teacher Association May2010-

Organized and planned programs for the county

Conducted training for all County officers

Delta Sigma Theta April 1997-

Past Collegiate President

Organized numerous community service projects that benefit community

The Committee to Re-Elect Commissioner Oz NesbittAugust 2012

Fundraiser Liaison

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