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Customer Service Manager

Bluffton, South Carolina, United States
October 06, 2012

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Kevin Haynes


Address: *** **** *** ****

City: Bluffton

State: SC

Zip: 29910

Country: USA

Phone: 843-***-****

Skill Level: Experienced

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

-The purpose of life is to live it, to taste experience to the utmost, to reach out eagerly and without fear for newer and richer experience.-

~Eleanor Roosevelt

Kevin D. Haynes

475 Live Oak Walk* Bluffton, SC

29910 *

Phone: 843-***-**** * Fax:


Versatile and hard-working maintenance professional with many years

of diverse experience in the

building trades industry with hands-on management roles including

Service Technician, Installation and

Service Manager and Electrician.

Strong leadership abilities and an excellent communicator who

seeks the Building Maintenance Mechanic

Foreman position for PAE in Beijing, China.

A person who demonstrates dynamic interpersonal abilities and

works well independently or as a team

leader and motivator to encourage positive internal and external

customer relations and gets the job


Highly skilled in commercial and residential construction,

electrical and plumbing and all types of

construction services and repair work.

Hands-on working manager with coaching abilities to mentor and

develop employees and ensure customer

satisfaction in a timely manner.

Realtor for over two years providing additional experience in

sales and the need for accurate and timely

recordkeeping and paperwork providing me with very valuable


Excellent and reliable management skills and ability to

multi-task and work efficiently in fast-paced

environment while prioritizing responsibilities to meet deadlines. My

experience has taught me that the

key to working efficiently is good planning to complete any task.


* Maintenance Services

* Team Leader I Motivator

* Building and Construction

* Customer Service

* Electrician I Plumber

* Community Service

Installation and Repair


Project Management

Training I Development

Working Manager

Career Education Systems, Saint Louis, MO - Real Estate Sales

Licensing Course 1986

Construction Training School Carpenters Union, Saint Louis, MO -

Carpenters Joint

Apprenticeship - Carpentry Building Trades 95 GPA - Training in

All Phases of

Commercial and Residential Construction - Certified Welder

Construction and 1984

Blueprint Reading

Forest Park Community College, Saint Louis, MO - Basic Drafting

and Computer Courses 1983

Roosevelt High School, Saint Louis, MO - High School Diploma



Pella Window and Door - Hilton Head, SC

May 1996 to Present

Service Technician Manager

* Responsible for installation, customer service of windows and doors

Mar 1994 to May 1996

in a large territory that includes

Beaufort, Hilton Head, Savannah and Statesboro areas of South

Carolina and Georgia.

* Working with contractors, builders and homeowners to ensure job is

completed to the customer's


* Customer service including assessment of needs, sales, order

processing and installation.

* Supervision of others when necessary to complete large projects

on time.

* My long experience with Pella has taught me to take charge, be

organized and efficient; and to be

very good at dealing with people on a daily basis.

Kevin D. Haynes

Page 2

Turner Electric - Hilton Head, SC


* Relocated from Connecticut to South Carolina.

* Responsible for residential and commercial electrical work and training responsibilities of new

employees when needed.

Newpro Windows - Newington, CT Dec 1987 to Mar 1994

Installation and Service Manager

* Relocated from Saint Louis, MO to Connecticut office.

* Management of staff of 4 installers handing measuring, installation and service of Bristol windows,

patio doors and entry door systems, bow and bay windows.

* Management of all installation and customer service for products sold in Connecticut office including

sales, assessment, ordering, installation and follow-up customer service.

R.G. Ross Construction Jul 1985 to Nov 1987


* Rough and finish carpentry jobs.

* Responsible for carpentry and framing, metal studs and other services for commercial construction


* Residential remodeling, drywall, plaster, paint, carpeting, wood and tile flooring.

Newhouse Construction Sep 1980 to Jun 1985

Concrete Worker / Carpentry / Maintenance

* Responsible for concrete work, drywall, basement waterproofing, plumbing and electrical work

repairs and building maintenance; remodeling of all types.

* Supervision of project crews of 3 to 4 on larger jobs.

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