Customer Service Administrative Assistant

Xanadu Chavez

Email: ********@******************.***

Address:

City: Phoenix

State: AZ

Zip: 85015

Country: USA

Phone: 602-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment. Energetic and reliable agent with proven ability to establish rapport with customers. Solid team player with great positive attitude. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Phoenix College, Phoenix AZ 1/2001 to 5/2006 (General Studies)

High School Dipolma from Gateway Community College, Phoenix AZ 1/2001 to 10/2012

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment. Energetic and reliable agent with proven ability to establish rapport with customers. Solid team player with great positive attitude. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Core Strengths

Telephone inquiries

Conflict resolution

Excellent communication skills

Courteous demeanor

Active listening skills

Opening/closing procedures

Data Entry

Order pulling/stocking

Work Experience

July 2011 to Current

Spherion Staffing Tempe, AZ

Customer Service Representative

Answered questions regarding service and rate plans, while maintaining knowledge of programs and rebate offers for energy efficiency. Provided customer service by answering customer inquiries, solving problems and providing information to new customers. Process turn on, shut off, and transfers of service, verified services for leasing agents and provided assistance to customers unable to make bill payments.

August 2009 to March 2011

Select staffing Tempe, AZ

Data Entry and Warehouse positions

Warehouse position for distribution center, production, pull and pick items for local, UPS and freight pick ups and deliveries. Label and stock bins when empty. Pull overstock for pickers In production person. Loaded and unloaded pieces into boxes for shipment. Recorded numbers of units handled and moved, using daily production sheets or work tickets.

May 2008 to July 2009

Sweet Addiction Phoenix, AZ

Administrative Assistant

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Provided efficient customer service to clients. Processed accounts receivable and accounts payable. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

May 2006 to February 2008

Rural Metro Fire Department Scottsdale, AZ

Customer Service Representative

Accurately answered and transferred calls, assisted clients with any and all questions regarding fire and ambulance contracts. Updated customer date base, sent out new letters and applications for new customers. Processed check and credit card payments, also was able to process refunds if needed. Assisted with tours of facility, provided efficient customer service to clients and met with clients to assist with application completion upon request. Filing and data entry was done when call volume was down.

April 2004 to May 2006

All Star Materials Guadalupe, AZ

Receptionist and cashier

Answered multi phone and transferred calls, took phone orders and set up delivery times for landscape materials. Assisted customers with all landscape material questions and needs. Maintained office efficiency with the timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.Accurately balanced cash drawer after every shift.Monitored cash drawers to ensure adequate cash supply.

Educational Background

2006 Phoenix College Phoenix, AZ

GED General Studies

Gateway Community College Phoenix, AZ

Associates in General Studies General Studies

Contact this candidate