Sales Customer Service
Resume:
DARRYL BRIGHAM
Calgary, Alberta, T2Z 3B5
*********@****.**
CAREER OBJECTIVE: Outside Sales Representative
SUMMARY OF QUALIFICATIONS
Highly accomplished professional with diverse experience poised to transition solid background in sales and marketing to excel in a new position in Sales Representative. Offer outstanding team leadership, organizational management and conflict resolution skills. Exceptionally organized and disciplined; possess well developed interpersonal skills and the ability to motivate others in a positive nature in a team environment. Business administration expertise; Coordinate with upper management; liaise with vendors and others in the execution of daily tasks and functions. Generate and maintain reports and records, secure sales and follow through with process and comply with all administrative and policies and procedures. Sales and marketing knowledge; build and maintain advertising programs, execute sales calls in person and over the phone.
CORE COMPETENCIES
Team leadership & Training Management Policy and Procedures Administration
Time & behavioral Management Team Coordination Professional Relationships
Communication Abilities Self Starter Community outreach & Service
Conflict Disputes Resolution Entrepreneur Counseling and Coaching
EDUCATION
Master of Business, University of Phoenix, Calgary, Alberta, 2011-online
Industrial Instrumentation Technology, Southern Alberta Institute of Technology, Calgary, Alberta, 1998
Bachelor of Psychology, Sociology University of Manitoba, Winnipeg, Manitoba, 1994
PROFESSIONAL EXPERIENCE
BP Capital-Calgary, Alberta 2010-present
Operate as a self employed finance agent. Market my expertise to individuals and initiate the sales process Conduct interviews with clients to determine their individual finance needs. Assess individual information to help clients to come to financial decisions. Manage the clients account from the beginning. Offer excellent customer service to both my clients and those who are not.
Key contributions
Network with clients to find new sales opportunitiesProvide financing for new and old condo developments
CMAC mortgages -Calgary, Alberta 2007-2010
Operate as a self employed mortgage agent. Market my expertise to individuals and initiate the sales process Conduct interviews with clients to determine their individual mortgage needs. Assess individual information to help clients to come to financial decisions. Manage the clients account from the beginning. Offer excellent customer service to both my clients and those who are not.
Key contributions
Developed a marketing program that brought new clients into the sales pipeline. Closed 70% of new leads from marketing program.Developed relationships with colleagues and lenders
Carlos Gavazzi Automation-Alberta Account Manager, Calgary, Alberta 2005-2007
Oversee and development and management of the sales to major and minor accounts in Alberta. I sold industrial automation in many different markets. . Travel through out the province conduct sales and customer service.
Key Contributions
Manage three major accounts that was 1.2 million in revenuesDeveloped new business with several new OEM's that account for 50% of the business in Alberta.Set up new accounts in several smaller city centers in the province.
Daniel Industries a division of Emerson Process Management – Project/ Account Manager, Calgary, Alberta 2003-2005
Designed and sold gas measurement equipment including orifice meters, magnetic meters and \ultrasonic meters into many different markets including oil and gas, chemical and municipalities. I was responsible for the business management of major players in the oil and gas industry, including Trans Canada Pipeline, Husky and Petro Canada. Lead the development of ultrasonic meters and their penetration into the marketplace.
Key Contributions:
Manage three major accounts that was 6 million in revenuesMaintained and Developed new business in order to maintain the position as leader in the industry.Liaison with the president in order to find more efficient methods of servicing large workloads.
Go Home Systems/Affordable Homes – Sales/Acquisitions Manager, Calgary, Alberta 1999-2003
Owned and operated a company that acquired and sold or rented homes. I was involved in the day to day operations of the business, including Sales, renovation of homes, secure financing, and communicating with realtors. I managed the properties including meeting with potential renters, advertising vacancies and collecting rents.
Key Contributions:
Accumulated 16 rental properties in the greater Calgary areaHired and managed sub-contractors in the renovation of the homes.Developed a network of investors, realtors, mortgage agents and contractors that were important in the operation of the business.
Johnson Controls –Sales and Service Project Manager, Calgary, Alberta 1997-1999
Designed and install HVAC equipment for a major player in the market. I Took care of the day to day service needs of the Johnson Controls many clients. I communicated with the sales team to help in the design of the appropriate equipment for the client’s individual needs.
Key Contributions:
Communicated with the customers weekly to ensure that control system was running according to specificationsEnsured that all our customers systems had the appropriate upgrades before Y2K.Trouble Shoot problems with the control systems of customers including hospitals and schools.
PROFESSI0ONAL DEVELOPMENT
1984 Class 5 driver's License
1992 Steven Covey Course
1996 Tony Robbins the Edge of Excellence
1997 Robert Allen's Multiple Streams of Income
1999 Alberta Society of Engineering Technologists
2003 Currency Trading 101
2005-present Numerous Personal Development Seminars including Dale Carnegie, Brian Tracey
COMPUTER SKILLS
I have proficient skills with the following software programs, Microsoft Office, Windows, Visio Basics and Act 2000.
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