Quality Assurance Project Manager

IRINA KOSSENKO

Vaughan, ON Email: **************@*****.** Phone: 416-***-****

QUALITY ASSURANCE PROFESSIONAL

Test Automation Strategy Development Defect Management SDLC B.Sc. in Computer Science

Quality Assurance Professional with an expertise in implementing QA processes, developing test strategies, and setting up test environments. Skilled analytical problem solver able to identify, examine and effectively resolve complex issues. Proven ability to lead projects and relate to cross-functional, global teams.

HIGHLIGHTSSeven years of proven experience in quality assurance, quality control, and testing of large complex Web, Client/Server, Java/J2EE, Dot Net Applications in different environments (Agile, Waterfall) and multiple Browsers.Team leader with strong focus on Documentation, Communication, Process and Constant Improvements.Extensive experience in designing automation frameworks and executing automated testing scripts with HP QTP Quick Test Pro/Test Director using descriptive programming. Solid understanding of Web Services, WS-I standards and SOA Service-Oriented architectural patterns.Superior organizational and analytical skills.Strong ability to multitask and thrive in a constantly-changing environment to meet tight deadlines.Prior "hands-on" programming experience in C, C++, VB, VBA, SQL, and heavy use of SQL stored procedures.

Areas of Expertise

Distributed Enterprise Systems Descriptive Programming, VBScriptDBMS, MS SQL, Oracle, SQL, PL/SQL, FoxPro, SSIS, TOAD Systems/Integration testing Functional /Regression testing C, C++, VB, VBA, VB.NET, JavaScript, Object Oriented methodologiesSOA, SoapUI, XML, LoadUI, WSDL, API testingVSTS, HP Quality Center, IBM Rational Test Suit Software Configuration and Change Management (SCCM) SharePoint, SVN, CVSMs Office, Excel, Word, PowerPoint, Visio

PROFESSIONAL EXPERIENCE

First Canadian Title FCT, Oakville, ON,

Project LLC (Lender Lawyer Connect) is a secure web-based enterprise that connects lawyers/notaries to lenders TD Bank, BNS and simplifies how mortgage files are instructed, processed and reported. ASP.NET/C#.NET - .NET 4.0, WCF, MSMQ, MS SQL 2008, BizTalk 2006, 2009, SoapUI 3.6.1.

QUALITY ASSURANCE CONSULTANT September 2011– April 2012Participated as a member of a large corporate team of testers in joint system integration testing (SIT) with major Canadian banks: TD and BNS in an Agile development environment. Directly involved with testing a web service layer (tool SoapUI) for the LLC system.Automated test suits for web services testing by using SoapUI 3.6.1 (Groovy scripting of complex scenarios, properties transfers, assertions, WSDL requests, data driven test steps) to support regression and smoke tests.Worked on connectivity, authentication testing with TD Bank using SoapUI 3.6.1.XML programming (DOM: Creating, Manipulating, etc). Suggested data analysis process improvements by reviewing all legacy items to ensure the GIA (Global Item Analysis) project identifies all variations needed to support common XML templates.Developed the UAT Test strategy, UAT Test plan, and define UAT test scenarios in collaboration with UAT team members.Defined test strategies and built high quality test cases based on prioritized requirements for functional, regression and integration testing of the AUT iterations and releases. Executed and maintained test cases.Participated in requirements sessions, Use Cases reviews, design meetings, QA task planning, work effort estimations and status meetings.Coordinated the timely and proper resolution of defects by triaging, investigating and monitoring. Analyzed defect metrics to ascertain trends and problem areas. Defect tracing tool VSTS.Defined test strategies and built high quality test cases based on prioritized requirements for functional, regression and system integration testing of the application’s iterations and releases. Executed and maintained test cases.Improved functional testing efficiency by writing the QTP scripts (HP Quick Test Pro 10) to fill in data on any open application screen with dynamic objects (Report on Title, Deal Details, Request for funds, Lawyer/Lender Profile, Amendments).Automated smoke tests for LLC builds in the very tight timeframe using QTP.Evaluated the current test cycle methodology, recommending/implementing methodology changes to support automation, planning and development of automated test scripts targeting a reduction in maintenance and overall test cycle costs.Performed CRUD operation from the UI of application to verify the result using SQL query. Deployed ETL and SQL code to the QA environment, created SQL scripts used in testing (i.e. back-up tables, identify duplicate records, complex sorting queries, test data generation, roll back, process correctness) Assisted management in preparation of effort estimates for iterations, including high level analysis of impact to other activities and systems. Provided regular status updates to project manager on progress and ensured that that risk/issues are identified early, roadblocks removed and that the project continues to track well.

Staffless Quality Engineering, Toronto, ON

Project TravelLink is B2B and B2C shopping and booking solutions for any size travel agency and tour operators. Front End - .Net 3.5, .Net 2.0, ASP.Net, JavaScript, VB (both VB6 and .Net), and HTML. Back End - MS SQL 2008, T-SQL.

SENIOR QUALITY ASSURANCE ANALYST January 2007 – August 2011Played key role in transition from outdated systems that crashed, resulting in substantial revenue lost, to new applications that created potential for future business growth, and improved Travel Link competitive position.Co-lead testing efforts on GDS (Global Distribution System) connectivity project from inception to post implementation.Conducted data analysis and any related investigations as part of the QA testing processes.Developed advanced SQL scripts to test ETL business logic, data models.Designed and modified complex SSIS packages, SQL queries. Verified data mapping and integrity.Performed manual and automated test procedures for functional testing of Web services using SoapUI 2.5.Decomposed high level requirements (SRS) combined with information gathering from application developers and business team members to build comprehensive test suites for new enhancements.Ensured traceability between business requirements, delivered code and test cases as a way of advocating integrity and quality in all processes and deliverables. Identified and discussed with the project leads the key areas of automated testing coverage, setting up realistic goals on the expected value and benefits.Facilitated creation of QTP Test Suites powered by hybrid keyword/data driven automation framework for regression, GUI and functional de-composition testing, featuring unattended execution and extensive verification/validation, detailed reporting, easy maintenance, and covering over 1000 of test cases on multiple test environments. Designed and developed user defined functions, and generic functions, with well versed VB scripting, descriptive programming in scripting dynamic objects and reusable actions.Developed COM-based custom component for automation tool / Object-Oriented VBA/VBScript programming. Conducted QTP script maintenance and updates, due to fast changes in requirements, for testing of Online Booking Engine.Managed shared object repositories in QTP.Ensured all QTP scripts are executed on schedule and tracked within HP Quality Center.Clearly communicating statuses and issues resolution for each project by generating QC base status charts and reports, attending meetings, interacting with team members, escalating issues residing outside of project's scope and managing accurate and timely UAT deliverables.Collaborated with business leaders, IT professionals, and vendors, ensuring that management is kept informed of project status and that problems and issues are escalated appropriately and clearly communicated. Maintain the testing environment for the entire functional testing group, including updating test databases, for upcoming and patch releases.Acted as the lead for user acceptance testing (UAT).

CIBC, Toronto, ON

This position was responsible for ensuring that Credit Enabling Application System (CEAS) provides required enterprise-wide credit/risk management capability and complies with BASEL II rules.

QUALITY ASSURANCE ANALYST CONSULTANT December 2005 - October 2006Verified that project documentation was sufficiently detailed to support development of QA material. Used TestDirector on build to build basis to create and maintain Test Cases founded on business requirements and Use Cases.Interacted with business analysts and developers on the CEAS system improvements, user error possibility minimization and test requirements identifications.Automated sanity checks on converted data for the upcoming CEAS builds by creating and executing QuickTest Pro (QTP) scripts. Developed, improved and provided support on those VBscripts for internal and offshore users.Developed external generic functions to boost QuickTest Pro (QTP) involvement and penetration in the test cycles of the CEAS project.Designed and implemented VBA application for verification direct data conversion of CATS, MIF and OCP systems to CEAS enterprise.Created MDAC 2.7 based testing tool which ensured data correctness of monthly reports, generated by CEAS.Suggested possible improvements and optimizations in current automation process.Discussed task dependencies, priorities and time estimates for automation projects with team lead.Ensured timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution. Wrote advanced SQL queries to validate custom generated reports (Excel, SQL, ODBC), data mapping.Assisted to team leader in identifying critical and risky components.

Optima Communications Ltd, Toronto, ON

Performed production support of Call Center’s application Easy Phone 5.01 . Analyzed business requirements, designed and implemented technology enabled solutions and all database components, for new and existing clients such as CIBC, Scotia Bank, Canada Post, D&B, American Express, Time Warner, Ace Ina Insurance and Canada Direct.

SOFTWARE SOLUTION DEVELOPER February 2002 – September 2005Administered and managed MS SQL 2000 Server databases in testing and fast paced production environments to ensure proper sizing, backup, record keeping and preventing problems with space, recovery, and performance. Created SQL stored procedures to accommodate technical requirements and migration of old dBase, FoxPro database tables via custom scripts to new MS SQL databases.Enhanced existing reporting system PSCS to accommodate new requirements. Implemented solutions in VB 6.0, MS SQL 2000, VBA and MS Excel.Used Visual InterDev 6.0 to design and develop various HTML and ASP pages for internal company’s website.Worked with users to understand, define and document business and technical needs and translate such needs into a workable system. Analyzed all company-designed software programs for Y2K compliance.

EDUCATION

Bachelor of Science - Computer Science

Civil Aviation Engineers University, Riga, Latvia Republic

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