Customer Service Management

Joanne Yang

#***-*** ***** **. *,

Mobile: +1-647-***-****

Toronto, ON, M4W 3Y3

E mail:**************@*****.***

SUMMARY OF QUALIFICATIONS

Enjoys problem solving by applying critical analysis

Handles multiple tasks through careful time management skills

EDUCATION

2007 – 2012

Honours Bachelor of Science, University of Toronto, Toronto, Ontario

Majoring in Economics and Statistics

Four time Dean’s List Scholar in the Faculty of Arts and Science

CERTIFICATES

2011

2009-2011

Passed Level l of the CFA Exam

Completed SOA course P, FM, MFE

COMPUTER SKILLS

Proficient in MS Word, Excel, PowerPoint, Minitab, and Python

Working knowledge of R and SAS

RELEVANT EXPERIENCE

2010 - Present

Volunteer, Shoppers Drug Mart, Toronto, OntarioManaged teamwork effectively by triaging and prioritizing tasksProvided excellent customer service in a fast paced environment by handling customers both in person and over the phoneDemonstrated attention to detail by accurately filling and filing prescriptions, billing, and insurance paperwork

2009 - 2010

Instructor, Yoon’s English Academy, Iksan, South KoreaAnalyzed students’ individual needs and formulated customized tutoring strategiesDeveloped leadership and communication skills by planning, organizing and hosting a weekend educational retreatConflict resolution between students using mediation

EXTRACURRICULAR ACTIVITIES

2010 - 2011

Volunteer, Vokls, Toronto, Ontario

2008 - 2009

Cellist, SKULE Orchestra, Toronto, Ontario

2004 - 2007

First Cello, Jarvis Collegiate Orchestra, Toronto, Ontario

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