Customer Service Sales Representative
Resume:
Zahid Shahdin
Mississauga, Ontario
L5V 3B5
Phone: 905-***-**** Home Email: ********@*****.***
3K Consulting Inc.
To whom it may concern.
Dear Human Resources,
I am applying for the position for Software Sales Representative (Account Executive (Managed Services)) Job Number 6294808 that can best utilize the employment skills I have developed during my Professional and Educational career.
Obsessed with Customer Service learnt through-out my Professional career, Performing warehouse duties, greeting inbound customers, working in fast paced Call Centre(s), doing outbound calls, addressing customer complaints, strong communication skills, providing One Stop Resolution, Computer literacy, maintaining accuracy by following Company guidelines and coordination at all levels while exceeding companies’ targets, will definitely be an asset and an addition to your company.
I am available for immediate employment, one which will utilize my skills and provide an opportunity to blend with your organization. I would welcome the opportunity to speak with you further; it would be both a pleasure and a privilege to discuss my qualifications and how best I can become a good fit to your company.
Please see my resume for your consideration and evaluation.
Thank you,
Zahid Shahdin
ZAHID SHAHDIN
1338 Galesway Blvd.
Mississauga, ON L5V 3B5
Phone: 905-***-**** • Email:********@*****.***
Career Objective: To use my Client Service and interpersonal skills that will exceed each client's expectation.
PROFESSIONAL EXPERIENCE:
Sales and Customer Service September 2010 – April 2012
Caretek Integrated Business Solutions
* Handle inbound customers, answer inbound phones and make outbound calls for Sale and Service of IT products, in Public and Corporate sector.
* Qualify and visit potential clients.
* Maintain large customer data base.
* Qualify customer enquiries, suggest products and provide product information.
* Price and quote preparations for customers.
* Process Order, Purchase and outsource from different Distributors.
* Coordinate with suppliers to ensure timely delivery of the products.
* Handle customer issues.
* Returns and exchanges.
* Entry of new products.
* Training and coordination with new employees.
* Assist in shipping and invoicing.
Customer Service and Sales Support February 2007 – May 2010
The Computer Media Group
* Answer phone enquiries for Printer Toners, prepare quotes, process order, assist in return and refund.
* Handle key Accounts including Toronto District School Board.
* Monitor and ensure timely deliveries of customer orders and handle customer issues.
* Suggest appropriate solution where a customer requires assistance in ordering.
* Handle customer’s confidential information in accordance with company policy.
* Provide assistance and support to colleagues’ accounts in their absence.
* Research and resolve customer billing problems.
* Coordinate with Distribution and Purchasing for product order placement.
Sales Representative March 2002- December 2006
Microware House
* Inbound calls, handle customer inquiries and process customer orders for Apple computers and accessories, in a fast pace Call Centre.
* Provide quotations where required.
* Assist and inform deliveries of orders wherever required.
* Provide support for billing problems.
* Identify customer’s needs efficiently and in timely manner using all tools and resources.
* Handle secured information and customers concerns on security, verify information as per procedures.
* Responsible for Returns, exchanges and assist in issuance of Credit.
ZAHID SHAHDIN
1338 Galesway Blvd.
Mississauga, ON L5V 3B5
Phone: 905-***-**** • Email:********@*****.***
EDUCATION:
Masters in Political Science
The Punjab University, Lahore – Pakistan
LANGUAGES:
English (Fluent)
Hindi (Fluent)
Punjabi (Fluent)
Urdu (Fluent)
COMPUTER SKILLS:
WINDOWS
WORD
EXCEL
OUTLOOK
VOLUNTEER AND EXTRACURRICULAR ACTIVITIES:
Member of Police Community Liaison Committee since July 2009
(PCLC – 21 Division, Brampton)
Participated in Race against Racism in Mississauga June 2009
First Aid CPR/AED Level C July 2009
Member of Mississauga Recreation Centres since July 2008
Volunteer for South Asian - Eid cultural festival January 2005
Valid G License with clean record.
References Available.
Contact this candidate