Project Manager Sales

Christopher M. Ouellette

Mississauga, ON, L*K *M* Cell: 647-***-****

*****.*********.***@****.***

Summary of Qualifications

A Senior Project Manager experienced in all aspects of Telecommunications services.

Managed installation of VOIP Call Centers, wire-line voice / data and wireless Telecom services. Experienced in client, user and vendor management. Managed delivery of customer Telecom RFP’s for NORTELDesigned, built and managed state of the art Telecom data centers Managed delivery of Telecom networks utilizing CISCO and Juniper network elements Managed TELUS and Bell 3G Wireless Networks, SMSC and OSS system upgradesManaged OSS installations for BELL / TELUS Wireless NetworksFacilitated delivery of new PMO processes for Bell Canada

Professional Experience

Alpha Corporate Technologies December 2011– Present

Account Executive (Part Time)Providing sales and marketing support for managed IT services

Bell Canada (Contract) September 2011 – December 2011

Project ManagerManaged VOIP Telecom Switch upgrades for OPPManaged VOIP Telecom Switch upgrade for OLG, CASINO RAMA

October 2010 to September 2011: International Travel

ACISION (Contract) March 2010 to October 2010

Senior Project Manager Managed SMSC system upgrade for TELUSManaged installation of OSS for new text messaging systemsManaged team of 7 Engineers in design and delivery of SMSC upgrade Managed project reporting to TELUS executive and ACISION senior managementManaged sales engineering team for new product delivery and roadmap presentationsManaged international Software delivery teams for billing system development Managed network migration and final acceptance testing Managed schedule and delivery of customer trainingChaired daily customer meetings and weekly executive steering committee meetingsManaged financials, purchasing and logistics for product delivery

Alpha Corporate Technologies November 2009 – March 2010

Account Executive Developing strategic marketing relations in new businesses for managed IT services Provide sales support for managed IT services and NOC center system monitoring

Huawei (Contract) March 2009 – November 2009

Project Manager, promoted to Program Manager, Bell Account Managed $40M upgrade of Bell and TELUS 3G Wireless Networks.Managed deployment of Radio Network Controllers, NODE B’s and OSS servicesManaged new product introduction in Bell LABManaged teams of OSS engineers, RAN Engineers, Lab EngineersManaged knowledge transfer sessions for wireless Network Operations teamManaged contracted services technical DSL facilities office space for RNC teamManaged and chaired multi-vendor team meetings at Bell Mobility facilitiesManaged Bell Mobility LAB infrastructure hardware and softwareDevelop Security Software Screening process

WireIE Holdings (Contract) September 2008 – January 2009

Business Development ManagerManaged development of E9-1-1 business model for TELUSProvided sales support on SOLAR and wind backup DC power systems.

Telus Mobility August 2002 – September 2008

Project Manager, Data Center Management Managed Telecom Data Center / Wireless R&D LAB Facilitated delivery of wireless prepaid and post-paid Telecom environments.Built TELUS Data Center LAB for 3G, HSDPA, WIMAX, CDMA servicesManaged and build terminal certification audio isolation test chambers Managed Fire and Safety systems, facilities build, budget tracking, procurement, vendor management, space, power and HVAC planning, IT server installation planning, in a 28000 SQ FT raised floor environmentManaged LAB security access for vendors and TELUS team members,Facilitated installation of IP security systems Managed health and safety, trained in CPR and emergency rescue Managed LAB stakeholder workflow by streamlining processes for installation of wireless application server hardware, space and power allocation and IP architecture Trained business analyst and created successful business case for $1M capital expenditure. of wireless prepaid environment, Mediated stakeholder environment and application usage conflictsManaged consolidation of 2 VOIP LABS into main Telecom LABManaged National Enhanced 9-1-1 Wireless Location based system rollout

Combix Corporation June 2001 – August 2002

Director, Canadian Sales and MarketingDesigned Enhanced 9-1-1 call center system for the Canadian military (CFB Borden)Opened and managed the Canadian sales office delivering 9-1-1 public safety systems Provided product Sales and Marketing presentations to Bell.Managed 9-1-1 systems installationsProvided on site training for Enhanced 9-1-1 systems

Nortel Networks October 1984 – June 2001

PM IT, Engineering, Marketing and Client Project Management Managed E9-1-1 Call center projects for RCMP, BELL, South West Bell Managed Private 9-1-1 installation at CSIS Managed training for call center staff, Police, RCMP and Military on E9-1-1 SystemsManaged $1M budget and a team of 6 desktop support engineers Managed HP Unix, MAC and PC workstation installations in DMS-100 LABManaged department expansion of 65 to 150 engineers in one yearProvided support in delivery of customer RFP’s Designed IT disaster recovery program for the Texas Poison Control NetworkManaged onsite customer installations of Meridian 1 Call Centre systemsInstalled 20 Public Safety Answering Points in Oklahoma in just 2 monthsTrained end users on NORTEL E9-1-1 Systems Managed proof of concept project for first PHASE II, E9-1-1 in Houston, Texas Provided technical and supervisory support for NORTEL customer call center staffManaged trade shows for E9-1-1 Products, show budget, labour and installationPromoted to: DMS 10 Field Service Engineer Managed customer support for Ontario (over 100 DMS-10) Central OfficesManaged capacity planning on desktop application systems for executive offices

Ontario Cancer Research Foundation January 1980 – October 1984

Operations Supervisor Designed, installed, managed IT data centres for health care systems in Ontario

Education

University of Toronto, Psychology, Continuing education 1992

Nova Scotia Technical College completed: 2 year Program, IT Data Systems 1977

Training

Toastmasters International, Train the Trainer, Business Process Engineering, NORTEL DMS100 PROTEL programming language, Numerous Project Management Courses, BANYAN VINES Networking, IBDN Structured Cabling, Negotiating To Yes, Presenting With Confidence, Desktop Computing, RAID 5, Primavera Project Scheduling Software, Health and Safety, CPR and Emergency Rescue.

Technical Skills

E9-1-1 systems, MAP INFO, SAP, REMEDY, UNIX, Windows, Meridian 1 PBX, DMS-10, 802.11, VOIP, CISCO, SUN, HP, IBM, IBDN Wiring, HVAC, AC/DC power

Microsoft Office: Project, Word, PowerPoint, Excel. VISIO, effective presentations, meeting management, RFP and contract management, client engagement, trade show event management, media production team management

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