Manager Human Resources

John Toufankjian

*** ******** ****, ***** ***, North York, Ontario

Cell: 647-***-****

Email: ******@*****.***

PROFESSIONAL PROFILE

A results-driven Human Resource Professional with experience in Leadership, Administration, Policy & Procedures, Bargaining Agreements, Sales & Marketing, Training & Development, Recruitment & Selection and Negotiation across various industries. Demonstrates the ability to effectively manage change, evaluate, and improve business process and practices to achieve operational excellence. Recognized for strong organizational, analytical and problem solving skills with a focus on achieving corporate goals, while maintaining strong employee relationships. Extensive knowledge of collective agreement administration, negotiations and mediation best practices.

Key Skills Include:

Leadership

Policy & Procedures

Change Management

Negotiations

Employee & Labour Relations

Performance Management

Sales & Marketing

Training & Development

Recruitment & Selection

Business Development

Revenue Generation

Strategic Planning

Fundraising

Operations Management

Project & Event Management

CAREER EXPERIENCE

FOREFRONT FUTURES RECRUITMENT SPECIALISTS Jan 2011 - Present

Manager, Recruitment & Business Development

Implemented cost effective sourcing strategies for identifying high quality talent in response to staffing at all levels.Built and sustained a network of potential applicantsConducted in-depth interviews of potential candidates, demonstrating ability to anticipate recruiting manager's preferences with a high offer-to-interview ratioPresented job opportunities to qualified candidates and negotiated contract termsDeveloped sales leads from resumes, referrals and referencesConducted research on existing accounts and potential new accounts.Recognized and expanded on seasonal/market condition trends and related staffing needsAttended industry related functions for networking opportunities and enhanced product knowledge of the staffing agencies.Met and exceeded recruitment goals for highly competitive companiesEliminated usage of Job Boards, Focused on Pure Headhunting, Networking, Referral Leads, Internal Company Directories, Internal Sources/Agents, Direct Sourcing from Hiring Manager on potential vacancies, thus dramatically improving customer service, candidate placements, and client company satisfactionConsulted with clients to assess needs of employer, interpret employment contracts, negotiate salary, benefits and coordinate employee transition.Assisted with the design, development and implementation of strategic staffing strategies and tactics enabling management to determine staffing needs and ensure proper recruitment techniques are being applied to meet those needs.Utilize knowledge of laws concerning recruitment and hiring to ensure compliance with legal requirements.Staffed a variety of positions including sales & marketing, senior executives, manufacturing, engineers, technical, and administrative staff.Recognized as a top performer from the President of the Company

TORONTOJOBS (Contract) Jan 2010 – Dec 2010

Senior Executive Recruiter

Performed high volume Business Development – obtaining up to 20 openings per month. Effectively managed the entire recruiting process from start to finish – sourcing, screening, interviewing, job offers, orientation, terminations, and exit interviewing for all levels of associates. Identified viable candidates from various sources including: directories, contact lists, databases, leads, newspapers, magazines and personal networking.Identified and initiated contact with all authorized hiring decision makers within compliance divisions of financial corporation.Recognized as a top performer from the President of the CompanyFocused on the Accounting/Finance Industry – Intermediate Accountants, Staff Accountant, Senior Accountants, Accounting Managers, Senior Auditor, Audit Manager, Internal Auditor, Tax Accountant, Tax Specialist, Tax Managers, US Tax Managers, Forensic Accountant,

AXODIS STAFFING SOLUTIONS INC. Jan 2008 – Dec 2009

Manager, Recruitment & Business Development – Canada & USA

Provided training sessions to Recruiters & Account Managers regarding policies, procedures and processes on the subject of Business Development, Sales & Headhunting.Managed and trained over 20 contracted recruiters, in 4 different departments, to oversee Research, Business Development, Recruitment, Contract Negotiations, and closing Sales – Accounting/Finance, Medical/Health Care, Engineering/Manufacturing, Sales/Marketing and Information Technology.Collaborated, Negotiated and signed agreements with over 20 other Recruitment Firms to assist one another in filling open positions. Arranged for resources to be shared to reduce costs by 15%.Coordinated all operational activities ensuring a high level of communication and integration between departments to maximize efficiency.Developed and implemented an Employee Recognition Program that continually captured employee accomplishments and motivated employees to recognize their peers; this resulted in a culture where employees appreciated each other and shared knowledge between departments. Provided ongoing support and service as the HR Partner to Managers in all business units by collaborating in the development of an organizational succession plan through the identification of key contributors, and skill and knowledge base of incumbents. Provided consultative services in dealing with employee performance concerns, investigations, reorganizations, terminations, review and/or writing of disciplinary letters, and follow-up on ongoing performance issues. Provided employees with counseling in their function and relationship with Managers and PeersPerformed high volume Business Development – obtaining up to 20 openings a week. Effectively managed the entire recruiting process from start to finish – sourcing, screening, interviewing, job offers, orientation, terminations, and exit interviewing for all levels of associates. Standardized employee change processes; including, job postings, employee recall, position bumping and terminations, as per the requirements set forth in the collective agreement. This standardization process improved employee record maintenance and thereby reduced company liability.

METRO COLLEGE OF TECHNOLOGY Sept 2006 – Dec 2007

Human Resources Manager – Toronto, Ontario

Leadership of positive student relations, health and safety, management of WSIB claims, Training and Development, Recruitment, and Human Resources Planning.Communicated processes, procedures and overall service across the organizationLiaised with Owner and Instructors to provide and coordinate Student Wellness and Orientation sessions. Assisted students in overcoming language barriers and discomfort with seeking aid by personally encouraging and referring them to the various services available as needed.Led, inspired and leveraged the School Staff team to provide the best trained and educated students by ensuring the execution of the company training programsTrained, Mentored & Coached staff and students on college policies and procedures to ensure students are prepared for workforce. Coordinated with 15 instructors simultaneously. Lead career workshops that dealt with intimidation, facing challenges & rejection. Administered resume writing and interview training.Developed proactive strategic action plans that refocused Human Resources to serving the business segments on key value added activitiesDeveloped in-house learning opportunities through partnering with internal subject matter experts, creating group training and one-on-one knowledge sharing opportunities. By increasing the knowledge base within the school, it reduced the cost of hiring training consultants and provided an opportunity for students to be involved and educated.Worked Closely with the Enrollment Councilors to provide up-to-date information and statistics on current job openings, market trends, and success rate for past graduates finding full time employmentDeveloped and maintained strong relationships with Employers, ensuring them to expect future graduates to be submitted for consideration of full time, part time, and co-op positions within their company.Increased Student Enrollment for the entire year by successfully providing solid job placement statistics and facts with past graduating students.Overcame and worked through all language barriers within the school facility. Most students spoke Mandarin, Cantonese, Hindi, Arabic, and Punjabi. The English language was difficult for them to comprehend let alone speak. Regardless of language barriers, I delivered an average of 6-10 Full time, part-time and co-op placements per month.

PERREAULT INTERNATIONAL Jan 2005 – Sept 2006

Account Manager, Recruitment & Business Development – Canada & USA

Performed high volume Headhunting & Target Recruitment for 12 Account Managers – Recruited for up to 10 openings a week. Effectively managed the entire recruiting process from start to finish – sourcing, screening, interviewing, job offers, orientation, terminations, and exit interviewing for all levels of associates. Specialized in the Automotive Industry for our Michigan State client companies. Recruited Engineering Managers, Quality Managers, Electrical Engineers, Manufacturing Engineers, Design Engineers, Plant Managers, Mechanical Engineers, Hybrid Engineers, Systems Engineers and Production Managers.Specialized in the Oil & Gas & Piping Industry for our Western Canada client companies. Successful track record of by-passing front line when conducting cold-calls and headhunting. Successfully obtained employee directory lists of names, contact numbers and info, in order to ease recruitment process.

PRIMERICA FINANCIALSERVICES Jan 2003 – Dec 2004

Recruitment Specialist – Toronto, Ontario

Effectively managed the entire recruiting process from start to finish – sourcing, screening, interviewing, job offers, orientation, terminations, and exit interviewing for all levels of associates.

EDUCAITON

HUMBER COLLEGE

Business Administration Diploma 2001 – 2004

Human Resources Management Diploma 2004

Canadian Institute of Management Certificate 2004

Management Studies Certificate 2004

Supervisory Management Certificate 2004

Business Studies Certificate 2003

Level one Occupational Health & Safety Certificate 2002

COMMUNITY INVOLVMENT

Toronto District School Board – Calico Public School Sept 2010 – June 2012

Student Sports Coordinator

Coached the 2010/2011 Grade 5 Boys Basketball Team and took them to the Playoffs.Was responsible for supervising lunch period Gym activitiesWas responsible for creating several organized sports activities for students to participate in.Was responsible for up to 20-40 grades 3, 4 & 5 students.Worked alongside other Staff/Teachers on yard duty during lunch periodMade sure students arrived to their classes on time after their lunch break was overAssisted Staff by taking 30 students to their annual Track & Field event off school premisesAssisted with Conflict Resolution, and Problem Solving.

EPHRAIM’S PLACE COMMUNITY CENTRE Sept 2007 – Present

Outreach Coordinator

Responsible for the development of Human Resource Policies & ProceduresServed as one of the Board of Directors for Ephraim’s Place Community Centre from 2010-2012Supervising Community Outreach Basketball & Soccer Program for Children & YouthResponsible for Fundraising to support Current programs.Soccer Head-Coach of Boys 8-13 years old LeagueBasketball Head-Coach of Boys 6-12 years old LeagueSuccessfully established relationships with Media, Political Leaders, TDSB, Corporate SponsorsProviding ongoing Mentorship & Counseling to At-Risk Children & YouthAssisting with Program Development, and implementing effective programs to encourage positive community growth.Worked alongside Program Coordinator and Event Coordinator to develop and plan first annual Fundraising event in June 2010. I was personally responsible for Cold-Calling Sponsors/Donors, Booking Talent, Political Leaders, Media Representation, and Security.Assisted with the development of Proposal Letters to request funding for ongoing community centre programs.Visited with several Public, Middle & High Schools to discuss the Fundraising Event, and the involvement of Students in the community.

EMMANUEL CHURCH OF THE NAZARENE

Youth Worker Sept 2000 – Present

Developing & Implementing Youth Activities and Curriculum for each year.Coordinating Youth Outreach Basketball & Soccer ProgramsInvolved in the Boys & Girls Afterschool Program since 2007Responsible for planning, implementing and evaluation of Youth Programs

HOBBIES & ACTIVITIES

Soccer

Basketball

Volleyball

Tennis

Swimming

Weight Training & Fitness

World History

Health Studies

Politics & Law

Mixed Martial Arts Training

Reading & Research

Study of Languages & Cultures

Investments & Real Estate

Fishing

Traveling

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