Manager Sap
Resume:
James Young
Whitby, ON
L*R 3P7
Home: 647-***-****
Email: **************@*****.***
Work Experience
CONTAX, Inc – Senior Consultant – September 2011 to July 2012Liaison between client and junior consultants.Manage project and determine appropriate mitigation strategies for issues.Resource allocation (consultants) and issue prioritization for junior consultants.Investigate and resolve urgent, high priority, high profile client issues.Document business requirements and functional specifications for new enhancements.Worked with SD, MM, FI modules to modify billing ranges, shipping points, reports.Worked with international clients with locations in India, China, USA and Europe.
Indigo Books & Music – Intermediate Business Analyst – February 2005 to May 2011Create detailed business requirement documents. Added functional requirements to BRDs when a functional analyst was not available. This involved digging into SD and MM modules to recommend functional / configuration changes that were required.Gathered cross-functional / cross-department requirements while conducting interviews and JAD sessions. This involved teams ranging from Marketing, Operations, Warehouse Logistics, Purchasing, Promotions, POS, IT Infrastructure, SAP Developers & Functional Analysts and Senior Business & IT Management.Create GUI demos to demonstrate requirements and logic.Facilitate development UAT for business users after the QA process has been completed.Manage Retail developments, enhancements and maintenance requests for SAP, mySAP, CML, MDM and Loyalty. Investigate ERP issues with WM package (HighJump) and facilitate new enhancements.Manage development risk vs. gains. Manage the business-IT relationship between the retail operations, loyalty and marketing groups.Create php/mysql wireframes & demos for developments and enhancements. Support large scale development projects with wireframe and demos. Cost analysis for 3rd party vendors vs. in-house development and resourcing.
Manage SAP Inventory issue resolutions. In store SAP trainer at GO-LIVE.Experience in retail stores ranging from coordinator to manager.
Indigo Projects
SAP Upgrade R/3 4.7 to ECC 6.0Manage the technological changes for SAP Retail Store GUI between External ITS to WebDynpro.Document technological changes & business requirements.Lead SRS GUI design review sessions and manage change requests.Work closely between Senior Developers and Senior Business Management.
SAP Retail Store 2.0Large update & enhancement of the retail store GUI to SAP.Enhancement to Product Receiving, Product Lookup, Product Movement & Order Information, creation of the Reportal – a one-stop location for all retail reports.Created the requirements for the project.Managed QA, UAT and roll-out to all stores.Created a functional demo of all applicable areas to assist developers and business users: seeing the ask gave us a far different result that simply writing it down and creating wireframes.
Pallet Level ReceivingAbility for a store to receiving product at the pallet / skid level, instead of having to receiving each carton individually.Created the requirements for the project.Created a functional demo to assist architect, developers, qa analysts and business users visualize the process and logical flow of the retail user experience.
ISBN13book industry moved from a 10-digit isbn to a 13-digit isbn.Reviewed all retail code to determine where a 13-digit isbn would impact store reporting, receiving and returns.Created a ISBN converter to allow business users to input a ISBN and convert it from 10 digits to 13 digits.
Task ManagementRetail stores are constantly inundated with emails from various departments.There was a need to have some kind of task tracking tool to track that estimated labour a store would need.Created a functional demo using php/mysql to show that a tool didn’t have to be high-cost (some vendors were charging between $300k-$500k for set up and install).Low-cost vendor identified to meet current company technological platforms (no support for php/mysql).Created the requirements and wireframes as well as referenced my functional demo for documentation.
Receipt MarketingGathered and analysed business requirements for the project.Entailed printing a message on a receipt.Included an option to print a coupon after the receipt.Also includes the ability to target a customer by customer type, customer basket composition.Can track nth transaction at the till level for promotion discounts (500th customer, etc).Organized UAT with business owners.Assisted in setting goals for roll-out and pilot.Direct contact with the POS vendor (PCMS) to address code delivery issues.
SAP Retail Store Maintenance (5 large releases)created requirements for tiny to large changes for SAP Retail Store (GUI for retail store users).Managed maintenance items as packaged releases.Created and updated functional demos based on requirements to assist developers, qa analysts and business users see the end result.Managed releases as projects: requirements, unit testing, qa, uat and roll-outs.Changes include bug fixes, gui changes to returns tool, changes to receiving.
POS Maintenance releases (3 large releases)created requirements for tiny to large changes to the POS environment.Point of contact for PCMS (third party vendor that owns POS code).Implemented developments such as cashier prompting, additions to paid in/out reason codes
Indigo Books & Music – Multiple Roles – June 2002 to February 2005Hired as technology specialist / bookseller at Chapters.Managed receiving & returns process.Managed staff of 4-5 direct reports in receiving & technology/reference section.
Other ExperienceSelf-taught: php/mysql, Javascript, HTML Developed my own hockey simulation package: http://uhs.hockeysim.ca Logically look at bugs and determine priority based on customer usage.Prioritize customer development requests to deliver developments with the most impact.Directed several texas hold’em tournaments Great experience with managing tournaments with approximately 30 players.Ensure that everyone’s needs are being met and no one causes a disruption.BRHML Board of Director & Referee Analyzed player talent to ensure fair teams.Handled angry parent syndrome when their children are called for penalties.Owner & Manager of an online game with ~55 staff & ~500 membersOfficial sponsorship from Paramount Digital Entertainment (branch of Paramount Pictures).
Education
Schulich Executive Education Center – York University
The Business Analyst’s Course – January 2008
RCC College of Technology – September 1999 to March 2001
PC troubleshooting, network repair & diagnostics. Programming – java & cElectronic programming & pcb component – assembly
Burnhamthorpe Collegiate Institute - 1995
Silverthorn Collegiate Institute – 1993 – 1994
Oakwood Collegiate Institute – 1991 – 1992
Interestshockey (I’m a goalie, eh) php & mysql development texas hold’em
Contact this candidate