Customer Service Human Resources

SAHAR IHSAN

** ***** ****, *******, ** L*S *X*

697-***-**** *****.*******@*****.***

OBJECTIVE Insurance Clerk

HIGHLIGHTS OF QUALIFICATIONS

* ***** ** ******** ********** working in an academic hospital as a Dental hygienistLicensed dental Hygienist from Dubai, CPR and First Aid certified from CanadaSpecialized in data entry for system maintenance and records management, registering of claims on claims system, screening for verification and eligibility Reviewing of daily department reports to assist with work flow management, searching and organizing of claim files, mailing of cheques and correspondenceWriting of letters for undeliverable cost plus claims processes, contacting and developing interpersonal relations with areas such as corporate services and human resources, group billing and providing customer service for dental claims.Knowledge of professional dental hygiene principles and techniques, medical terminology, accurately transfer data to Dentrix software, billing and coding Implementing JCI- Joint Commission Infection Control guidelinesProficient in computer application of Microsoft Word, Excel, Power Point, Access,2010Excellent communication skills in English, Hindi, Urdu, RomanianPositive attitude, People management and commitment to work, Empathy and sensitive, dedicated and willing to learn

SKILLS AND EXPERIENCE

Administrative skills:

Performed reception duties (i.e. answering telephone, greeting clients)Scheduled appointments for the dentists and hygienists.Arranged dental referrals to specialists, followed up with patients from school screening programs and CINOT social servicesPrepared staff related documentation (i.e. attendance, vacations, etc.)Maintained up to date payroll and personnel information on dental staffMaintained inventory by ordering, receiving, checking and stocking dental suppliesGenerated regular reports and monthly staff records on the computer.Entered updates and retrieved computerized dental and clinical information using the Dental Information System: DentrixProcessed and inputs dental claim forms and pre-authorization forms verifying the completeness and accuracy of procedure codes and payment of feesSound knowledge of processing Co-InsuranceFollowed up on claims that have not been paid to the dentists / organizationReceived payments of claims and forwards as appropriate to the claims departmentProvided clinical and treatment information services to clients, residents (i.e. promoting clinics as necessary, providing brochures and pamphlets)Assisted parents of clients in completing medical history information, survey Completed and assessed "Children in Need of Treatment" (CINOT) form for dental treatment Completed dental forms, maintained dental files, charts / records alphabetically and conducted annual file statistics

CLINICAL SKILLS:

Provided specialized care for a variety of clients such as: School aged children, elders, military personnel and veterans resulting in 30% decrease in tooth decay published in DHA Survey 2011Assessed on a daily basis maximum 18 in coming patients including Over booked patients by assessing, performing screening procedures and refer the client to specialty department increasing the patients inflow by 25% Implemented JCI to minimize the risk of infectionAdministered local infiltrations and anesthetic agents to control pain and provide maximum comfort in the dental setting, enabling to work multiple sextantsPerformed full mouth debridement by supra and sub gingival scaling, removing calcareous deposits below gum line leading to prevention of gum disease by 33%Supervised dental assistants in their health care functions by educating and supporting them the latest JCI and Safety guidelinesCompleted periodontal therapy of scaling and root planningPlaced cavity preventive agents: pits and fissure sealants to prevent tooth decay by 25% aAdministered fluoride applications in the form of drops, tablets or topical foamParticipated in child health programs and counseled clients regarding healthy nutrition and its impact resulting in dental awareness among children and improvising their dietSupervised all government dental activities / camps to promote dental carePerformed duties and responsibilities of chair side dental assistant by taking x ray, Impressions, debonding, applying orthodontic appliances such as soft splints, night guards, Hawley retainers, assisting surgeons to perform Implants, Bone graft surgery

EMPLOYMENT HISTORY

Coordinator / Receptionist: Altima Dental Center 2012-present

Volunteer: Day Program Coordinator Chats and Von 2012-present

Active Volunteer at Nugget and Markham Charitable Affairs 2012-present

Dental Hygienist DHA- Dubai Health Authority Dubai 2006 -2012

EDUCATION

B.D.S Bachelors of Dental Surgery Romania 2012

MOA Medical Office Assistant Certificate Canada 2012

PROFESSIONAL DEVELOPMENT

Enhanced Language Training for Health Care Professionals

COSTI Immigrant Services Canada 2012

CPR & First Aid Certificates

Red Cross 2012

Computer Certificate

Welcome Centre Markham South 2012

REFERENCES UPON REQUEST

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