Pvt Ltd Management

AMRITA CHENGAPPA

** ***** **, *******, ******* M*E 2A1 416-***-**** ********@*****.***

SUMMARY

Strong understanding of business and technology needs with 5 years of technical writing experience in global organizations such as Research in Motion(RIM) and HuaweiExperienced in managing information projects including project estimation, planning, risk management, and mitigation Excellent organizational and time management skills developed in a fast-paced, multi-cultural, and customer-focussed environment Highly flexible and willing to learn new applications and technologies, leading to a reduced learning curve and increased productivity

EDUCATION

Seneca College, Toronto, Canada 2009 – 2010

Technical Communication Graduate

Completed courses in Technical Writing, Document Design, Single Sourcing and Modular Writing, Web-Based Training and Multimedia, and Information Technology

Visveswariah Technological University, Bangalore, India 2001 – 2005

Bachelor of Engineering, Telecommunication

SKILLS

Proficient in Agile methodology, Waterfall Software Development Lifecycle (SDLC)Tools – Content Management System(CMS) Contenta, Ixisoft, Illustrator, Photoshop, InDesign, FrameMaker, Arbortext Editor, XMetal, RoboHelp, MS FrontPage, Far HTML, HyperSnap-DX, MS Visual SourceSafe, Rational ClearCase, Visio, Acrobat Professional, MS Office, Livelink, MKS Integrity, Perforce Worked on Solaris, MS Windows, and Linux operating systems

CAREER HIGHLIGHTS

Research In Motion, Canada January 2010 – Present

Technical Writer

Role: Part of Device and Consumer documentation team. Responsible for end user information deliverables and contributed to multiple documentation projects with shifting priorities involving BlackBerry mobile applications. Led documentation projects, leveraging RIM Product Information Development (PID) process involving planning, authoring, review, publish, release, and translation cycles. Received high evaluation rating in annual performance review and appreciated for being a team player, willingness to learn, and for handling multiple projects.

BlackBerry Mobile Conferencing:

Responsible for customer-oriented documentation and release notes. Incorporated customer feedback for BlackBerry Mobile Conferencing user guide, resulting in improved usability. Proactively collaborated with cross-functional team to establish new release notes process, leading to improved process predictability. Performed troubleshooting for broken graphics in translated documents, ensuring timely release of translated documents to customers. Helped software test teams by executing test cases and documenting test results, ensuring thorough product testing.

On-device Help application for BlackBerry Smartphones:

Responsible for content development of Phone and Voice commands modules of the Smartphone Help application. Participated in initiative to improve structure and reduce content of the BlackBerry smartphone user guide. Reviewed and implemented end user feedback and product requirements in Help application. Participated in translation activities and ensured timely content translation.

Release notes for BlackBerry Smartphones:

Responsible for documenting release notes for BlackBerry smartphones across versions. Documented release notes, ensuring timely smartphone releases to wireless service providers. Collaborated with carrier technical managers to publish BlackBerry smartphone release notes. Mentored new-hires and Co-ops on smartphone release notes process and trained various documentation teams on release notes generation process.

BlackBerry Mobile Voice System(MVS):

Responsible for BlackBerry MVS client documentation. Followed information development process to ensure quality in the review, translation, and delivery of Help content. Referenced product software to create and maintain quick reference guide.

Push to Talk:

Responsible for Push to Talk on-device Help application. Authored, improved, and validated new help content to support product releases and customer focused content improvements. Worked with cross functional team and carrier technical managers to update and publish carrier specific on-device Help applications.

Visual Voice Mail:

Responsible for Visual Voice Mail end user documentation and release notes. Identified process gaps in release notes process and collaborated with cross-functional team to improve process, resulting in reduced release lead time.

Content migration from CMS Contenta to Ixiasoft:

Contributed to the content migration working group to establish content migration process. Helped teams make content migration decisions and develop roadmap for content migration projects.

Huawei Technologies India Pvt Ltd, India / China 2006 – 2009

Technical Writer

Role: Led Information projects (3 staff), managing all stages of information life cycle including requirements, information development, testing, and maintenance. Executed projects using iManager CMF, a common management framework for fixed network EMS (Element Management System) used by different Telecom network products. Received three Best Contributor awards in consecutive years for providing strong information development support and quality deliverables for multiple customer engagements.

Implementation of DITA(Darwin Information Typing Architecture):

Selected from 70 technical writers to be trained in DITA at Huawei Technologies, China. Implemented the first information project using DITA (Darwin Information Typing Architecture) in Huawei Technologies India. Contributed a white paper on benefits of leveraging DITA for information projects. Helped other project teams migrate from legacy documentation to DITA authoring, reducing cost of information development and time to release deliverables to customers.

DC (Data Center):

Established relationships within the cross functional team to ensure complete understanding of product features and functions for documentation. Appreciated for proactively testing DC product features and identifying defects, resulting in improved product quality. Worked with multi-location development team ensuring strong communication and no project delays. Monitored product development schedules to ensure timely completion of information development work products.

iPMS(Integrated Performance Management System):

Worked closely with customers, taking the lead in conducting UCD (user centric design) tests on information deliverables, resulting in higher customer satisfaction scores. Collaborated with software development team to improve technical review process, resulting in reduced review time. Created presentation on product features to facilitate product demonstration to customers.

Quick Step:

Created context-sensitive web-help application. Improved quality of deliverables by adopting CMMI Level 5 process improvement standards. Implemented Agile methodology in information projects, mitigating technical risks early, leading to stable information deliverables. Reviewed UI (user interface) strings in Quick Step application, resulting in intuitive user prompts, error messages, and display messages.

Timken Engineering and Research India 2006

Team Member, Technical IT Desk

Role: Ensured working of the network management system by proactively identifying alarms in the networking devices. Involved in remote server administration, enabling Timken employees worldwide to stay connected to the Timken network. Created handbooks for unlocking locked user network accounts and remote connectivity.

CERTIFICATIONS

Huawei Manual of Style, Huawei Technologies India Pvt Ltd 2007

Basic Telecom Test, Huawei Technologies India Pvt Ltd 2007

INTERESTS / AFFILIATIONS

Member, Green group - A group at RIM that increases environmental awareness within the workplace and sets and achieves measureable goals for a greener community 2011 – Present

Member, Committee of Language Experts - A committee of language reviewers in Huawei Technologies 2006 – 2009

Member, TWIN - An association of technical writers 2006 – Present

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