Sales Representative

William Nathan Kreft

*** ****** ****

Grimsby, ON L3M 4E7

Mobile: 905-***-****

Email: ************@*****.***

Objective

Interested in working for and representing an outstanding organization that recognizes hard work, determination and leadership. Having the experience and proven track record of results combined with my education could make me an ideal candidate.

Education

Mohawk College - International Business Diploma 2008-2011Six Sigma Greenbelt Training, GE Capital, Jack WelchOntario Secondary School Diploma

Skills and Abilities

Strong organization and time-management skillsCustomer relationship development and management skills The ability to negotiate effectively and strong problem-solving skills The desire to work in a fast-paced, results-oriented environment Demonstrate a positive professional attitude with strong team working abilities Strong selling skills combined with unique ability to adapt and optimize situationsManagement skills training and experienceAbility to read and understand technical literature Over 10 years B2B sales, service and technical experience

Employment History

Samsung Electronics Canada Mississauga ON 03/2001 - 06/2008

Dealer Service Account Representative / Senior Technical Representative

Passionately worked as a senior service representative and technical advisor, including product specialist and new product trainer for various product lines, Including consumer electronics, appliance and HVAC.

Retained and generated new business with corporate customers and service venders in the consumer electronics, home appliance and HVAC services market for Samsung Electronics Canada.

Developed, planned and lead national mandatory warranty recall on Samsung HVAC and Maytag appliance products.

Managed key service accounts i.e. Leon’s Furniture and Future-shop. Processing purchase orders, backorders and requests for proposals, Resolving daily critical satisfaction challenges allowing outbound reps and national account managers to devote more time generating revenue and less time dealing with operational, logistic, service and technical issues.

GE Capital Mississauga ON 09/1993 - 03/2001

Inside Sales Representative / Senior Technical Representative

Inside sales duties performing daily account maintenance, order taking, stock reports, forecasting and stock allocation.

Handled incoming calls from clients determining their needs and ensuring satisfaction and customer retention.

Conducted weekly, quarterly and fiscal meetings and lunch and learns involving product launching and new product training.

Resolved I.T Tier one customer’s technical issues, working from the office of the president .

Consistently analyzed and measured sales and service figures and reported to management.

Operations management and project management experience.

Adhoc committee and health and safety member.

Relevant Work Experience

Extensive experience in consumer electronics, Appliance, HVAC and I.T corporate sales and service. Including leasing, life cycle solutions, disaster recovery, risk management and accounting.

Developed and maintain trusted customer relationships with professionalism, integrity and results.

Communicated effectively with fulfillment teams and managed RMA replacement cycle.

Strong electronic and mechanical technical ability in consumer electronics, home appliance and Residential HVAC.

Known as a Product specialist, new product trainer and go-to-guy.

ACTRA Acting 2003-2008 - credits include: national media ad campaign, including television & print, Microsoft corporate training videos, Napoleon Gas Fireplaces television commercials.

Accomplishments

I have received a number of awards and certifications over the years I am proud of but being nominated as the Olympic Torchbearer representing Samsung Electronics and running alongside the President and other senior executives of the organization as well as our Canadian Olympians during the 2004 summer Olympics in Athens Greece was one of the most honored memorable and enjoyable accomplishment of my life.

Letter of recommendation and references attached

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