Sales Associate
Resume:
Markham, Ontario
Kelvin Lau
******@************.**
Employment
Assistant Producer
Riot Games
Summer 2012
Player Behavior and Justice TeamScrum master for the tribunal web development teamObserved and implemented agile process into the team through Scrum and Kanban Implemented progress tools such as Trello and Jira which allowed for metric tracking to measure team development health and efficiency
Student Help Desk Consultant
University of Guelph CCS
Winter 2009 – Spring 2012
Provided on-site support for over 20,000 students and 800 staff membersSolved software and hardware issues for client on-site as well as through telecommunicationReported progress and metrics through footprints ticketing system
Help Desk Technician
Nuvo Research Inc.
Summer 2010
Oversaw Tier 1 IT infrastructure in local and international office located in North America and EuropeAccomplished companywide roll out of new hardware for all employees including CEO and presidentImplemented solution for Microsoft Active Directory through facilitating third-party products
Sales Associate
Wireless Wave
Summer 2009
Achieved sales of over 20 new contracts a month, with more than 50% also purchasing Premium Protection PlanCompleted silver level salesmanship training provided by Glentel Inc.
Education
Guelph, ON
University of Guelph
Fall 2007 – Spring 2012
Bachelor of Computing with minor in Business Administration
Undergraduate Coursework: Operating Systems; Databases; Algorithms; Programming Languages; HCI Design; Micro/Macro Economics;
Technical Experience
Projects
Nextbus Google Chrome Extension (2012). Designed and implemented one-click browser access to nextbus forecast time in Guelph Transit, Thunder Bay Transit and Toronto Transit Commission with over 100 usersInfinityloop.ca (2012). Personal portfolio site that showcases web development skills with all handmade components. Utilizes HTML/CSS/JS, JQuery, and PHP.
Additional Experience
CS Games (2008-2011). Annual Software Engineering competition in North American. Team member of University of Guelph teams including mentoring junior team.Central Student Association Board Member (2010). Attended bi-weekly board meetings to collaborate and voice concerns and ideas regarding student life at University of Guelph.
Languages and Technologies
Languages: C; Java; SQL; XML;HTML;CSS; JavaScript; Exposure to: C++;FORTRAN; COBOL; Ada; PHP; 68K Assembly; Python;Tools: GCC; Eclipse; Bash; Visual Studio; Notepad++; Nano; Kate; Jira; Trello; SVN; Github; SSH; FTP;Communication: Cantonese (Fluent, Verbal);
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