Customer Service Years Experience

Melissa B Rigatuso

Email: ********@*********.***

Address:

City: Orlando

State: FL

Zip: 32828

Country: USA

Phone: 352-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic bartender with 3 years experience in busy upscaled restaurant bars and nightclubs. Passionate about customer service, clear understanding of alcohol service and liquor laws. Available to work all shifts.

Educational Background:

High School Dipolma from Citrus High, Inverness FL 1/2001 to 5/2009 (High School)

Job History / Details:

Summary

Energetic bartender with 3 years experience in busy upscaled restaurant bars and nightclubs. Passionate about customer service, clear understanding of alcohol service and liquor laws. Available to work all shifts.

Highlights

7 years experience in customer service

3 years experience in bartending

Mixology expert

Extensive Jager Meister, Harlem and Patron equipment knowledge

Excels at upselling

Friendly and enthusiastic

Positive personality

Work well under pressure and fast paste

Raised in this industry

Accomplishments

Promoted Manager after working the business for 5 years.

Experience

May 2012 to September 2012

Griffs Lounge -Inverness Lauren Hewes, 479-***-****

Bartender

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Effectively handled customer complaints and special requests.

Operated cash register and processed customer cash and credit card payments.

Upsold products when appropriate.

Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.

March 2005 to July 2011

Van der Valk Fine Dining & Bistro Inverness FL Danielle Van der Vlugt, 352-***-****

Server Bartender Manager

Maintained a consistent, regular attendance record.

Provided prompt, efficient, friendly, and quality service at all times.

Maintained stock levels to prevent shortages of critical items.

Quickly mixed a variety of simple and complex cocktails.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Accurately and quickly calculated checks and made change.

Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Operated credit card machines correctly and quickly.

Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.

Maintained a positive working relationship with fellow staff and management.

Cut, sliced and peeled perishable garnishes and fruits for beverages.

Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.

Built guest satisfaction and enjoyment.

Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.

Education

2009 Citrus High Inverness, FL

High School Diploma

Reference

Chad Chandler 352-***-****

Stephanie Bird 352-***-****

Ashley Jones 352-***-****

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