ERICA DAVIS

Email: abosqv@r.postjobfree.com

Address:

City: Newton

State: NC

Zip: 28658

Country: USA

Phone: 828-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Educational Background:

High School Dipolma from East Lincoln High, Denver NC 1/2001 to 6/2003 (Diploma)

High School Dipolma from, Denver NC 1/2001 to 10/2012

High School Dipolma from Catawba Valley Community College, Denver NC 1/2001 to 10/2012

Job History / Details:

Summary

Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.

Highlights

Compliance, banking laws and regulations

Strong sense of banking ethics

Ledger and balance sheet competency

Rapid 10-key data entry

MS Office proficient

Exceptional customer service

Practiced knowledge of bank security systems

Safe and vault operation

Excellent time management skills

Organized

Strong work ethic

Goal-oriented

Reliable

Self-sufficient

Excellent communication skills

Positive

Friendly

Cheerful

Energetic

People-oriented

Detail-oriented

Team player

Experience

4/2010 to 5/2011

Convergys Hickory, NC

Customer Service & Sales Representative

Provided excellent customer service to AT&T wireless customers.

Solved billing issues and device troubleshooting.

Placed orders for upgrades and accessories.

Offered enhanced home services provided by AT&T such as U-verse TV, HSI, and home phone.

Operated on the phones in an inbound call center with web based systems.

April 2007 to January 2009

Wachovia Hickory, NC

Teller

Provided great customer/client service while processing transactions in a timely manner and completing daily expectations.

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

11/2006 to 04/2007

Health & Home Services Hickory, NC

Certified Nursing Assistant

Provided safe, cheery, and effective in-home patient care.

Documented and maintained accurate patient records and documents.

Prepare meals, cleaned, and gave baths to ensure great hygiene.

9/2006 to 10/2006

Zaxbys Mooresville, NC

Cashier

Provide excellent customer service, including greeting guests and the taking guest orders and payments.

Responsible for counting and balancing register at each shift.

Was trained for a manager position, to included duties of counting the safe and setting the register drawers.

10/2005 to 1/2006

Brian Center Lincolnton, NC

Certified Nursing Assistant

Cared for nursing home patients under the direction of nursing and medical staff.

Maintained accurate patient records of temperature, blood pressure, pulse rate, aspirations rate, as well as food and fluid output.

11/2004 to 4/2005

Lake Norman Regional Medical Center Mooresville, NC

Home Health Certified Nursing Assistant

Provided safe, cheery, and effective in-home patient care.

Documented and maintained accurate patient records and documents.

Contacted patients to schedule appointments.

7/2000 to 4/2003

CVS Pharmacy Denver, NC

Cashier/Photo Lab Technician

Serviced customers in the photo lab department, including taking customer photo orders and printing photos.

Provided other customer service, including greeting guests and running the cash register.

Stocked and organized store shelves and performed stock item inventory.

Education

2003 East Lincoln High,

Diploma

High school diploma,

Catawba Valley Community College Hickory, NC

Select One

Certified Nursing Assistant Certificate

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