Customer Service Executive Assistant
Resume:
Jessica Epstein
Email: *********@********.***
Address: *** ****** *****
City: Lido Beach
State: NY
Zip: 11561
Country: USA
Phone: 301-***-****
Skill Level: Experienced
Salary Range: 70
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jessica Epstein
148 Regent Dr, Lido Beach, NY 11561 Telephone: 301-***-**** Email: *********@********.***
Objective: Seeking a position as an Executive Assistant. Offer a combination of outstanding efficiency and excellent communication and interpersonal skills, to provide the administrative support you need.
Summary of Qualifications
* Efficient and dependable executive assistant and project coordinator, with 10 years+ of experience
* Polished copywriter, editor, and proofreader. Strong in written and verbal communications including corporate communications and dialogue with clients
* Well-developed people-handling skills. Team player, friendly and personable. Can work with all types of personalities
* Expert planner and efficient organizer
* Capably and seamlessly juggle multiple projects and tasks
* International work experience. Cultural fluency. Lived in 13 countries in North and South America, Europe, and Asia. Visited 18 more in both work and personal travel. Interact comfortably with people from all cultures and backgrounds
* Bilingual (Spanish)
* Sharp critical thinking and analytical skills; experienced in strategic planning; highly attentive to detail
* Computer skills include: Microsoft Office and Mac OS applications. Typing speed of 100 words per minute. Extensive experience in recording minutes and taking notes; able to take dictation verbatim
Experience History
Editor Translator January 2011 - Present
Freelance Taipei, Taiwan; Washington D.C. Metro area / Greater New York area, USA
Executive Coordinator Editor January 2007 - June 2012
Hong Yuin Co., Ltd. Guadalajara, Mexico; Taipei, Taiwan
Executive Assistant Product Development Manager January 2002 - December 2006
Aurora Production AG Albuquerque, New Mexico; Guadalajara, Mexico
Executive Assistant Skills
* Assisted Product Development Director in managing all details of planning, development, and creation of new products.
* Managed operations of creative team (ranging from 5-20 people at a given time), and communications among all involved parties, including writers, editors, translators, designers, and illustrators.
* Organized production schedules and workflow.
* Handled incoming and outgoing mail, email, and telephone communications for director and team.
* Wrote communications of all types on director`s behalf. Adept at: writing, typing, editing, and proofreading memos, documents, letters, and other forms of business communication.
* Handled confidential organizational and personnel information.
* Recorded notes/minutes during hundreds of hours of meetings. Excel at note-taking, whether verbatim notes or concise summarized minutes. Considerable transcription experience. Typing speed 100 wpm.
* Coordinated director`s schedule, calendar, meetings, appointments, and travel itineraries.
* Ensured that team members were kept informed of objectives, progress, and other relevant details, optimizing team focus and good will.
* Prepared work updates and progress reports for director and other executives on a quarterly and yearly basis.
* Planned and/or managed events for team/company celebrations and other occasions (involving from 10-100 people).
* Competent with Microsoft Office applications (Outlook, Word, Excel) as well as Mac OS. Experienced with Google Apps Solution.
Communications, Client Relations, Management Skills
* Assisted in guiding management and team (of 15-18 people) through company reorganization over the course of 18 months (April 2010 - October 2011). This reorganization included infrastructure remodeling and numerous personnel and operational changes. Following this process, the company realized a 30% increase in revenue and a corresponding increase to its profitability over the following 12 months (October 2011 - September 2012).
* Provided consistent administrative support and services to directors, and simultaneously worked as editor and manager of editorial department, for over five years.
* Managed and improved production cycle process, increasing efficiency and saving time and costs.
* Coordinated operations of board of directors: scheduling travels, organizing and hosting and following up on meetings, and drafting and processing communications.
* Developed bi-annual meeting agendas, chaired meetings, and coordinated follow-through on all decisions made and tasks assigned.
* Participated in and/or coordinated brainstorm and task force meetings and workshops among directors and staff.
* Experienced at transferring meeting minutes into proposals and other documentation.
* Prepared and/or edited documentation and presentations of company plans, policies, and procedures.
* Represented at international book fairs (Frankfurt, Germany 2003 and 2007, and Guadalajara, Mexico 2010).
* Liaised with several international clients via phone and email, and met clients in person to explore ideas, resolve issues, and propose plans.
* Actively involved with recruitment, evaluation, placement, training, and dismissals of team members.
* Demonstrated strong customer service skills, including handling sensitive situations (via written and verbal communications). Capable of working well with all types of personalities.
Writing, Editing, Publishing, and Related Skills
* Coordinated the creation of 42 books/products for Aurora Production, an international publishing house. Worked with authors, editors, designers, illustrators, and marketing department toward developing a final product.
* Edited 30 books/products for Aurora Production. Refined content; maintained house standards in grammar, usage, and style; research and fact-checking.
* Created and/or compiled content for 12 books/products for Aurora Production (under a pen name).
* Managed development of the publisher`s best-selling product line, -Mottos for Success- perpetual calendars, with over 1.5 million copies sold to date, in 26 languages.
* Selected and approved content submitted to publisher.
* Maintained and refined house style guide (based on Chicago Manual of Style).
* Coordinated creation of a children`s animated video series based on an Aurora`s children`s book series.
* Coordinated development of children`s multimedia game based on Aurora video productions.
* Wrote marketing material for Aurora Production, including website and catalog content.
* Managed creation and production of Activated, a monthly nonprofit magazine published by Aurora Production, for over five years (2006-2011).
* Wrote several articles as a staff writer for Activated magazine (2011-2012).
* Co-managed the creation and development of websites for Aurora Production (www.auroraproduction.com) and Activated magazine (www.activated.org). Created and edited content for these websites.
* Reviewed, edited, or proofread an average of 100,000 words per month for web and print content.
* Assisted in writing/editing over 10 documents with over 70,000 words for a nonprofit organization.
Additional Skills
* Languages: Spanish (fluent comprehension and spoken; semi-fluent writing). Portuguese (conversational). Mandarin (basic).
* Translated various types of documents from Spanish into English.
* Edited Spanish to English translations to create natural-sounding dialogue.
* Collaborated with authors, coaches, translating agencies, and others as a freelance editor. Developed excellent rapport with clients.
* Noted in the acknowledgements of Save Your Inner Tortoise by Carol Courcy (Balboa Books, 2012.)
* Corrected and edited transcripts of APEC forum meetings (2012).
Education and Training History
Writing and Editing January 2006 - December 2008
Continuing Professional Education Guadalajara, Mexico
Academy International July - December 2007
Leadership Training Program Guadalajara, Mexico
High School October 2001
Certificate of High School Equivalency Albuquerque, NM, USA
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