Customer Service Manager

Theresa Cochran

Email: ********@*********.***

Address:

City: Hockley

State: TX

Zip: 77447

Country: USA

Phone: 832-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Educational Background:

High School Dipolma from Milby High School, Houston TX 1/2001 to 5/1986 (General)

Job History / Details:

Summary

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights

Adherence to high customer service standards

Client relations specialist

Conflict resolution techniques

Effective problem solver

Meticulous attention to detail

Negotiation expert

Persuasive

Team management

Customer-focused

Skilled multi-tasker

Effective workflow management

Experience

September 2007 to June 2008

Morris Material Handling Houston, Texas

Assistant Service Manager

Purchasing

Invoicing/Billing

Customer Complaints

Dispatch Service Technicians

Customer Service/Sales Calls/Repair Calls

Schedule Jobs and Technicians

Oversaw New Installations

August 1997 to January 2001

Proserv Crane and Equipment Houston, Texas

Assistant Service Manager

Purchasing

Invoicing/Billing

Customer Complaints

Dispatch Service Technicians

Collections

OSHA/Safety Coordiantor

Customer Service/Sales Calls/Repair Calls

Schedule Jobs and Technicians

Oversaw New Crane Installations

March 1994 to August 1997

Bishop Lifting Products Houston, Texas

Customer Service Reprsentative

Customer Relations

Inside/Outside Sales for Wire Rope, Slings, Hardware, Etc.

Collections

Invoicing/BIlling

Shipping and Handling

Inventory Control

March 1989 to March 1994

Hydraulic Equipment Houston, Texas

Inside Sales Representative

Counter Sales

Inside/Outside Sales

Purchasing

Education

1986 Milby High School Houston, Texas

High School Diploma General

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