Customer Service High School

Mitzi Gibbs

Email: ********@***********.***

Address:

City: Evanston

State: IL

Zip: 60201

Country: USA

Phone: 847-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated, skilled Mortgage Loan Processor with ten years experience in mortgage loan financing environment. Results-driven and multi-task oriented professional with positive attitude.

Educational Background:

High School Dipolma from Northeastern Illinois University, Chicago IL 1/2001 to 8/2012 (Business Finance)

High School Dipolma from The Soma Institute, Chicago IL 1/2001 to 10/2012

High School Dipolma from Oakton Community College, Chicago IL 1/2001 to 10/2012

Job History / Details:

Career Overview

Highly motivated, skilled Mortgage Loan Processor with ten years experience in mortgage loan financing environment. Results-driven and multi-task oriented professional with positive attitude.

Core Strengths

Knowledge of Microsoft Word, Excel and PowerPoint

Administrative duties

Proficient with Calyx Point

Knowledge of government lending rules & regulations

Light bookkeeping skills

Excellent communication skills

Conflict resolution

Mortgage loan closing experience

Courteous and professional demeanor

Proficient typing skills

Excellent written and verbal skills

Organizational skills

Prioritization skills

Quick learner

Adaptability

Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed client applications and documents.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with clients through phone, fax, email and in person to schedule appointments and closings and answer inquiries.

Data Preparation

Prepared application packets for new mortgage loan applicants.

Technology Proficient

Developed strong knowledge of software while keeping abreast of new applications that increased efficiency and productivity for loan officers and clients.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Quality Communication

Interacted with loan officers, clients, real estate agents, attorneys, lender account managers, underwriters, title company employees, appraisers and various other vendors.

Customer Interface

Assisted customers on phone regarding loan operations, products, status updates and confirming appointment dates.

Multi-tasking

Answered phone lines, conducted loan processing activities and communicated with loan officers simultaneously to maximize productivity and efficiency.

Database Maintenance

Assisted in managing of company database and verified, edited and modified clients' information.

Work Experience

10/2/2012 12:00:00 AM

September 2001 to February 2011

Clybourn Financial Services Evanston, IL

Sr. Mortgage Loan Processor and Loan Officer

Adhered to all federal and state compliance guidelines relative to retail mortgage lending.

Originated, reviewed, processed, closed and administered customer loan applications.

Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.

Educated customers on the variety of loan products and available credit options.

Complied with regulatory requirements.

Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.

Researched insurance information and flood certificates.

Maintained strict confidentiality of bank records and client information.

Provided expert financial advice on mortgage loans.

September 1999 to April 2008

Coldwell Banker Evanston, IL

Licensed Real Estate Sales Agent

Solicited and acquired clients' purchasing properties.

Managed purchase process.

Wrote and submitted purchase offers.

Negotiated terms.

Helped clients with loan closings.

Educational Background

Northeastern Illinois University Chicago, IL

Business Finance

Returning to NEIU Spring 2013 to complete Bachelor of Arts degree in Business Finance.

2008 The Soma Institute Chicago, IL

Certificate in Clinical Massage Therapy Massage Therapy

Oakton Community College Des Plaines, IL

Associate of Arts Liberal Arts

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