Customer Service Manager

Apolonia Martinez

Email: ********@*****-********.***

Address:

City: Crown Point

State: IN

Zip: 46307

Country: USA

Phone: 219-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Sharp professional whose talents shine in competitive, innovative, creative environment. Track record of increasing sales, improving client retention, growing customer base. Current student working towards Associate of Science in Paralegal Studies.

Educational Background:

High School Dipolma from Brown Mackie College, Merrillville IN 1/2001 to 10/2012 (Paralegal AS)

High School Dipolma from Richard J. Daley College, Merrillville IN 1/2001 to 10/2012

Job History / Details:

Summary

Sharp banking professional whose talents shine in competitive, innovative, creative environment. Track record of increasing sales, improving client retention, growing customer base.Current student working towards Associate of Science in Paralegal Studies.

Highlights

Goal-oriented

Reliable

Excellent communication skills

People-oriented

Fluent in Spanish

Excellent work ethic

Excellent time management skills

Bank security expert

Experience

January 2012 to Current

Brown Mackie College Merrillville, IN

Federal Work Study

Assist Registrar in maintaining active, inactive, and archived student records.

Maintain current reference document in binders

Print commonly used academic forms for faculty.

Disperse academic material to Department Chairs and faculty.

Provide excellent customer service to students.

Assist Student Records and other department with special functions such as graduation ceremony and other campus events.

August 2009 to June 2010

Martinez Funeral Home Chicago, IL

Office Manager

Delivered outstanding customer service by meeting client needs.

Back up to funeral director in assisting clients with funeral arrangements.

Prepared reports and documents, bookkeeping, managed schedules.

Had direct contact with all vendors, paid bills, and answered phones overnight.

Actively pursued marketing opportunities to increase client base through referrals, seminars and community events.

Strong networking skills in the Hispanic community through the Mexican Consulate, other community and religious organizations.

June 1988 to August 1996

Citibank, N.A Chicago, IL

Customer Relations Manager

Supported 8-10 tellers and 6-8 personal bankers on a daily basis to ensure short client wait times.

Processed client transactions such as deposits, withdrawals, loan payments, opened new accounts, processed loan applications.

Serviced ten ATM"s daily.

Back up to branch manager, assistant manager and teller supervisor.

Participated in outbound sales call nights, handled client inquiries, problem resolution and complaint management.

August 1987 to May 1988

St. Paul Federal Oak Park, IL

Teller

Education

2013 Brown Mackie College Merrillville, IN

Associate of Science Paralegal AS

Honors: President's List

CGPA 4.0

Experienced in MS Office Word, MS Office Excel, and MS Office Power Point.

Emphasis on Legal Studies

Representative Coursework: Professional Development, Microcomputers, Ethics, Sociology, Psychology, Human Resources, Business law, Legal Research, Legal Writing, Litigation, and Criminal Procedure.

Member, Law & Criminal Justice Club

Vice President Criminal Justice

Richard J. Daley College Chicago, IL

Associate of Science Business Administration

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