Technician Technical Support
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Michael Turcich
Data Center Tech
Michael Turcich
**** * *** ***, ********, AZ 85323
****.*******@*****.***
EMPLOYMENT
CWIE LLC6/2012 - PresentData Center NOC Technician Tier 1
As a NOC Technician I provide services to support the physical IT Structure. Assemble and
implement hardware solutions, track physical assets and troubleshoot hardware issues. As
well an answer phone calls, live chats, and tickets, as well as in person visits from
customers. I also handle cleaning servers of viruses, and malware as, as well as null
routing the ip addresses of offending servers.
Nobis Technology Group LLC1/2011 - 6/2012Facilities Technician
I dealt with 10 data centers in across the US, in installing the operating systems, doing
hardware upgrades and well as watching for fraudulent orders. I also on occasion had to
fly to the data centers to do big installs and clean up and remove broken and non working
servers. I have experience installing every Linux distro from Centos to FreeBSD as well as
installing Windows 2003 to 2008. I understand cidr prefixes in regards to networking, as
well as VLANs, and BGP.
F-Marketing LLC12/4/2009 -12/10/2010Website Designer/Network Administrator
I created internal and external websites using either Wordpress, or using .PHP to
construct the pages that range from basic websites to full blown sites that tie into a
backend database, as well as manage the internal network that has about 40 desktops and
laptops in one location and about 120 desktops and a Voip system in another. As well as
maintain the company servers that were running on Centos, with MySQL.
Mesa-Air, Phoenix, AZ
2/27/09- 11/25/09Acting Ramp Supervisor
I managed a ramp staff of 3-30 people at a time and am responsible to make sure that all
the aircraft's go out on time, as well making sure that my people in place to meet the
aircraft and to send it back out. I also had to write reports for anything from on the job
injuries, to aircraft damage, to planes going out late. I also had to discipline my
employees if they did something other then what they were instructed or outside of policy
as this was a life or death job, and people could get seriously hurt. I had to also
coordinate with the other supervisors and make sure they had enough staff and to make sure
they have people for their departments, and if they can help if needed on the ramp.
Staff Management,
Phoenix, AZ
6/16/08 - 10/22/08Solutions Center Specialist 1
I troubleshot High Speed cable Internet and VoIP Telephony issues over the phone, using
custom tools that were made in house.
Etelecare Global Solutions, Phoenix, AZ
03/2007 - 02/2008L2 XPS Technical Support Rep
I took technical support phone calls for Dell troubleshooting customers XPS systems most
of the systems ran XP and Vista. I also walked the floor as a mentor/SME to the other
techs on the phones and handle escalations and approvals. I then learned to take live
chats from Dell XPS line for businesses doing the same troubleshooting as was done on the
phone just though chat and email.
EDUCATION
Western Nevada Community College, Carson City, NV
Degree: Did not graduate
References:
Reference Name: Carol Ferro
Phone: 623-210-1953Reference Name: Jeremy Ferro
Phone: 623-210-1949Reference Name: Vince Harris
Phone: 859-619-2325Certifications
Microsoft Certified Professional 270/271
Dell Certified System Expert
Official documentation will be given upon request.
Clearances:
Department of Defense Secret Clearance
Department of Transportation Airport Clearance/SIDA
State of Nevada Gaming Board- Casino Clearance/Gaming Card
Department of Homeland Security/ Customs and Border Protection Clearance
United States Postal Service Clearance
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