Customer Service Sales

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JANICE M. WILLIAMS 54 Salisbury Rd Watertown, MA 781-***-**** **************@*****.*************** EXPERIENCEExecutive Recruiting Consulting Services January 2009 - PresentConsultant (self-employed) Independent consultant to national and regional executive level search firms. Through internet research, provide recruiters with a database of competing companies within specified parameters and industries to assist in filling the client s position needs. Provide the recruiter with the names and contact information of employees holding similar positions in competing companies. Provide the recruiter with a database of competing companies, names and contact information that eliminates hours of research. My service allows the recruiters to focus on calling and interviewing potential candidates for the position the client is seeking to fill.Diane Neumann and Associates, Divorce Mediation Services April 2011 February 2012Paralegal Analyze client financial discovery to prepare financial spreadsheet analysis of assets and liabilities, comparative tax analysis, child custody/parenting plan, and settlement agreements for pre-divorce mediation clients. Draft and prepare court documents including Divorce Agreement, Financial Statements, Child Custody Guidelines worksheet, Joint petition for divorce, and Affidavit of irretrievable breakdown of marriage. Schedule attorney appointments, support attorney s with case management, and maintaining contacts and calendars Assist office manager with client inquires and emails, phone coverage and greeting clients.DentaQuest Ventures, Boston, MA March 2011-April 2011Administrative Assistant (Temporary Contract) Provide support to CEO Provide primary administrative support to Director by, tracking invoices and communicating with external vendors. Preparing, tracking and filing invoices; closeout of Purchase Orders; vendor files; and account reconciliation. Act as primary backup for the Corporate Receptionist; greeting clients, managing incoming call center, distributing staff communication, handling of confidential correspondence.Edenred USA, Watertown, MAAffiliate Compliance Specialist (Temporary Contract) September 2010 October 2010 Provide pre-tax commuter benefit programs for companies nation-wide working directly with high-level management and human resources. Work with IRS to ensure compliance with Federal regulation regarding the use of pre-tax dollars for employee benefit programs. Assist and educate partner companies in setting up in-house policies and procedures to comply with IRS rules and regulations.Delta Management Associates, Inc. Chelsea, MA November 2009 February 2010Account Representative Liaison between Federal U.S. Department of Education and clients to negotiate financial settlement for repayment of federal monies Negotiate various settlement offers in compliance with the Federal Government and the National Fair Debt Practices Administration On target to meet and exceed current monthly goal of $200,000 in recovered money Grafton Street Pub and Grill, Cambridge, MA January 2010-June 2010Black Cow Tap and Grill, Newburyport, MA April 2007-June 2009Customer Service Associate Exceptional interpersonal and teambuilding skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues Dedicated to ensuring customer satisfaction by remaining accessible and friendly Skilled at anticipating, identifying and fulfilling guest needs and resolving issuesMortgage Options of America, Inc. Winchester, MA June 2006-August 2007Signature Mortgage, LLC. Salem, NH July 2005-June 2006Senior Mortgage Consultant Origination of residential, commercial and constructions loans Work with lenders to close loans in a timely manner to meet revenue goals Successful marketing to prospects through both inside and outside venuesNortheast Staffing, Boston, MA August 2002-June 2005Division Sales Manger/Executive Assistant Manage sales, operations, customer service, employee development and planning Evaluate existing programs and new business development Responsible for management of major accounts and sales direction of officeFirst Union Financial Services, Boston, MA September 2000-June 2002Prudential Financial, Boston, MA April 1999- September 2000Investments Operations Manager (Series 7,8,63 and 65) Manage the operations Department of financial services firm supervising supporting staff and inside sales force Review and approve all money/securities disbursements, approve new accounts and margin trading authorization and monitor daily trading activity. Oversee investor-reporting activities, respond to investor inquiries and develop communications . Monitor and review all compliance reports; active accounts, employee account statements as well as maintain proper supervisory files in accordance with firm and regulatory requirementsEDUCATIONBunker Hill Community College, Boston, MA - 2011Paralegal CertificateUniversity of Massachusetts, Amherst, MA - 1995B.A. Political Science