Manager Customer Service

Thomas Dickinson

Email: *********@********.***

Address: *** *********** **

City: Fayetteville

State: GA

Zip: 30215

Country: USA

Phone: 678-***-****

Skill Level: Experienced

Salary Range: 55

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Thomas Dickinson

*********@********.*** 678-***-****

Logistics and Distribution Manager

Accomplished, logistics results-producing management professional with extensive experience directing all aspects of operations, administration, budgeting, and equipment maintenance for complex logistics distribution systems. Success orchestrating multiple projects with competing priorities involving program development, safety initiatives, and quality control. Proficient in a variety of inventory warehouse management systems. Skilled at identifying redundancies and maximizing resources to streamline operations and implement consistent cost saving initiatives. Instinctive leader inspiring highly productive, proactive and effective cross-functional teams. Experienced motivator, trainer and coach with strong personal communication and interpersonal skills.

Core Competencies Secondary Competencies

Distribution Management

Warehouse Management Systems

Transportation / Material Handling

Cost Analysis

Root Cause Analysis / Troubleshooting

Leadership Training and Team Building

Professional Experience

JC Penney

Senior Outbound Operations Manager, 2001 - 2012

Directed planning and operations for six-member management team with staffing of 162 associates across three operating shifts within a 435,000 square foot facility with distribution of 73 million units.

Successfully relocated logistical support for seven new offshore stores through detailed process mapping followed by a DMAIC project that integrated new operating systems with while eliminating a manual process. The project yielded a cost savings of $84,000.

Consistently exceeded average company accuracy rates to 96 domestic stores for in-store inventory delivery with a 99.8% delivery rate. This was maintained while executing a delivery matrix for twelve new store openings.

Utilizing a LEAN A3P agenda, identified and implemented cost-saving productivity standards that resulted in company savings in excess of 24% of a 7.8 million dollar payroll.

Employed cross-sectional interviews and recognition programs resulting in an overall 91% associate job satisfaction rate; a 13% improvement in the previous associate engagement scores.

The Walsh Company

Shipping Manager, 1996-2001

Oversaw domestic and international shipping operations for equestrian leather manufacturing company.

Managed the quality control, shipping, transportation, and service support to retail customers; worldwide. Received and processed raw materials into inventory to be used for production.

Directed training and operations for twelve inventory control specialists.

Developed and implemented a process that streamlined the inventory to eliminate outdated or non-profitable items, the project saved the company 25 thousand dollars in over producing costs.

Established an inventory location system that allowed inventory to be tracked by product type, the new system allowed the company to produce product based on demand and generated an annual savings of 62 thousand dollars in productivity costs.

Waffle House

Store Manager, 1994-1996

Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for every guest.

Balanced service with cost to ensure profitability, improved guest satisfaction by 15.4%.

Contributed to the store's recognition as most profitable in the South Carolina Region and maintained a gross profit margin of 31%.

Developed a cohesive customer service oriented team by utilizing positive management techniques, such as employee recognition, on-the-spot praise, and feedback opportunities.

United states army

Logistics Manager, 1983-1993

Managed military logistics operations across the spectrum of services to include: property, transportation equipment, fuel, food, arms, and munitions. Managed the accountability, requisition, storage and distribution of over 800 million dollars worth of equipment, spread out over three geographical locations.

Developed and implemented an inventory logistics team that recovered 2 million dollars worth of previously unaccounted for property and equipment.

Under a tight deadline, planned and coordinated the distribution of 800 million dollars worth of equipment throughout Europe and the United States. Achieved a 99.7% reconciliation rate for property accountability, which was the highest in Europe among Army organizations.

EDUCATION

Bachelor of Science

Jackson state university, Jackson, MS

Professional Development

. Advanced Logistics Training

. Distribution Training

. LEAN Training

. Inventory Management

. Six SIGMA (Greenbelt)

. Equal Opportunity and Diversity Training

. Advanced Leadership and Supervision

. Food Service Management Certification

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